ServiceNow

ServiceNow@Morgan Stanley

When IT service requests outgrew homegrown tracking, Morgan Stanley brought in ServiceNow.

ServiceNow@N26

Shared Now Assist workspaces help N26 keep IT service management honest across teams.

ServiceNow@National Grid

National Grid asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Nationwide

Nationwide uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Net Power

Shared IT Service Management workspaces help Net Power keep IT service management honest across teams.

ServiceNow@New York Times

New York Times uses Customer Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Nordea

Nordea standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Northwell Health

A IT Operations Management rollout at Northwell Health took back-office automation out of inboxes and into a named queue.

ServiceNow@Occidental Petroleum

In the United States, Occidental Petroleum relies on ServiceNow for shared services.

ServiceNow@Palo Alto Networks

Palo Alto Networks uses HR Service Delivery to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Parsons

Parsons standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Persistent Systems

Information Technology teams at Persistent Systems treat ServiceNow as the working layer for shared services.

ServiceNow@Petronas

Shared IT Operations Management workspaces help Petronas keep IT service management honest across teams.

ServiceNow@Piramidal

Piramidal standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Providence

Providence uses HR Service Delivery to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Pure Storage

Achieved 7x faster case resolution times, 4.5x faster first response times, and proactively identified and addressed 72% of issues before customers discovered them.

ServiceNow@Pure Storage

Delivered innovative customer experiences while gaining competitive benchmarking insights and improved visibility into ServiceNow value and roadmap through dedicated expert guidance.

ServiceNow@Rakuten

Information Technology teams at Rakuten treat ServiceNow as the working layer for shared services.

ServiceNow@Reckitt

IT Service Management became the place Reckitt uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Richemont

Richemont standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@RingCentral

Operations analysts at RingCentral review repetitive desktop work in HR Service Delivery rather than in personal files.

ServiceNow@Salesforce

Salesforce asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Sandisk

Teams at Sandisk moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@SAS Institute

Shared IT Operations Management workspaces help SAS Institute keep IT service management honest across teams.