Servicenow

ServiceNow@Academy Sports

ServiceNow is how Academy Sports keeps IT service requests visible to people who have to act on it.

Servicenow@Accenture

Incidents handled 10x faster with a unified single source of truth enabling accelerated introduction of new capabilities.

ServiceNow@Accor

Teams at Accor moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@ACS Group

ACS Group asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Activision Blizzard

A Now Assist rollout at Activision Blizzard took back-office automation out of inboxes and into a named queue.

ServiceNow@Adept

Information Technology teams at Adept treat ServiceNow as the working layer for shared services.

ServiceNow@Affirm

Affirm folded Customer Service Management into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Air France-KLM

Air France-KLM asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Airbyte

Airbyte standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@AkzoNobel

AkzoNobel asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Amplitude

IT Service Management became the place Amplitude uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@AppLovin

In the United States, AppLovin relies on ServiceNow for shared services.

ServiceNow@Aptiv

ServiceNow is how Aptiv keeps IT service requests visible to people who have to act on it.

ServiceNow@Archer Daniels Midland

Teams at Archer Daniels Midland moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Arup

Operations analysts at Arup review repetitive desktop work in IT Operations Management rather than in personal files.

ServiceNow@Asana

Shared Customer Service Management workspaces help Asana keep IT service management honest across teams.

ServiceNow@Atlan

ServiceNow is how Atlan keeps IT service requests visible to people who have to act on it.

ServiceNow@Aurora Innovation

Operations analysts at Aurora Innovation review repetitive desktop work in IT Service Management rather than in personal files.

ServiceNow@AVEVA Group

Information Technology teams at AVEVA Group treat ServiceNow as the working layer for shared services.

ServiceNow@BASF

BASF standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@BCD Travel

BCD Travel asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@BE Semiconductor

ServiceNow is how BE Semiconductor keeps IT service requests visible to people who have to act on it.

ServiceNow@Bechtel

Bechtel runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Bharat Petroleum

Bharat Petroleum runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Booking Holdings

Shared IT Operations Management workspaces help Booking Holdings keep IT service management honest across teams.

ServiceNow@BYD Electronics

A Customer Service Management rollout at BYD Electronics took back-office automation out of inboxes and into a named queue.

ServiceNow@Carlyle Group

ServiceNow is how Carlyle Group keeps IT service requests visible to people who have to act on it.

ServiceNow@Check Point Software

HR Service Delivery became the place Check Point Software uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Cheniere Energy

When IT service requests outgrew homegrown tracking, Cheniere Energy brought in ServiceNow.

ServiceNow@Chewy

A Customer Service Management rollout at Chewy took back-office automation out of inboxes and into a named queue.

ServiceNow@Church and Dwight

In the United States, Church and Dwight relies on ServiceNow for shared services.

ServiceNow@Clearbit

Clearbit asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Cleveland-Cliffs

Cleveland-Cliffs uses HR Service Delivery to take incidents and requests through a single workflow instead of email chains.

ServiceNow@CLP Holdings

Utilities teams at CLP Holdings treat ServiceNow as the working layer for shared services.

ServiceNow@Cognizant

ServiceNow is how Cognizant keeps IT service requests visible to people who have to act on it.

ServiceNow@CoreWeave

Shared IT Service Management workspaces help CoreWeave keep IT service management honest across teams.

ServiceNow@Credit Agricole

A HR Service Delivery rollout at Credit Agricole took back-office automation out of inboxes and into a named queue.

ServiceNow@Cummins

Cummins uses IT Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Daimler Truck

Daimler Truck runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Danske Bank

Danske Bank asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Datadog

In the United States, Datadog relies on ServiceNow for shared services.

Servicenow@Deloitte

20%-50% productivity increase across business units, up to 20% reduction in days sales outstanding, and four-to-five fold ROI in workflow efficiencies.

ServiceNow@Deutsche Bank

In Germany, Deutsche Bank relies on ServiceNow for shared services.

ServiceNow@Duke Energy

Duke Energy uses IT Operations Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@EDF

Teams at EDF moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@First Quantum Minerals

Operations analysts at First Quantum Minerals review repetitive desktop work in HR Service Delivery rather than in personal files.

ServiceNow@Fortescue

Fortescue uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Fortune Brands

When IT service requests outgrew homegrown tracking, Fortune Brands brought in ServiceNow.

Servicenow@Fresenius

24/7 global IT support access achieved with faster incident resolution times and improved user experience through Virtual Agent integration with Microsoft Teams.

ServiceNow@Fujifilm Healthcare

Fujifilm Healthcare asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@GE Healthcare

HR Service Delivery became the place GE Healthcare uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@GN Store Nord

Health Care teams at GN Store Nord treat ServiceNow as the working layer for shared services.

ServiceNow@Goodyear

Shared HR Service Delivery workspaces help Goodyear keep IT service management honest across teams.

ServiceNow@Grammarly

Grammarly runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Graphcore

HR Service Delivery became the place Graphcore uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Halliburton

Operations analysts at Halliburton review repetitive desktop work in Now Assist rather than in personal files.

ServiceNow@Hanwha

Operations analysts at Hanwha review repetitive desktop work in IT Service Management rather than in personal files.

ServiceNow@Hapag-Lloyd

Hapag-Lloyd folded IT Operations Management into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Havas

Havas uses Customer Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Hugging Face

When IT service requests outgrew homegrown tracking, Hugging Face brought in ServiceNow.

ServiceNow@Hypercare

Hypercare standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@iFlytek

Information Technology teams at iFlytek treat ServiceNow as the working layer for shared services.

ServiceNow@ILVA

ILVA folded HR Service Delivery into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Incident

A IT Operations Management rollout at Incident took back-office automation out of inboxes and into a named queue.

ServiceNow@Inflection AI

Teams at Inflection AI moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Informa

IT Operations Management became the place Informa uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Intelsat

Teams at Intelsat moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@International Flavors and Fragrances

Customer Service Management sits in the daily path at International Flavors and Fragrances, especially for operations analysts.

ServiceNow@John Deere

John Deere runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Kayak

In the United States, Kayak relies on ServiceNow for shared services.

ServiceNow@KB Home

KB Home uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@KBR

Shared IT Operations Management workspaces help KBR keep IT service management honest across teams.

ServiceNow@KeyCorp

In the United States, KeyCorp relies on ServiceNow for shared services.

ServiceNow@Kia

Kia runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@KLA

Operations analysts at KLA review repetitive desktop work in IT Service Management rather than in personal files.

ServiceNow@Komatsu

When IT service requests outgrew homegrown tracking, Komatsu brought in ServiceNow.

ServiceNow@Kroger

Operations analysts at Kroger review repetitive desktop work in Customer Service Management rather than in personal files.

ServiceNow@Kuwait Public Authority for Industry

Teams at Kuwait Public Authority for Industry moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Kyndryl

Information Technology teams at Kyndryl treat ServiceNow as the working layer for shared services.

ServiceNow@Leclerc

Customer Service Management sits in the daily path at Leclerc, especially for operations analysts.

ServiceNow@Leidos

Industrials teams at Leidos treat ServiceNow as the working layer for shared services.

Servicenow@Lenovo

25% improvement in Net Promoter Score, 20% reduction in customer churn, and 40% faster enterprise customer onboarding.

ServiceNow@LG Chem

A HR Service Delivery rollout at LG Chem took back-office automation out of inboxes and into a named queue.

ServiceNow@London Stock Exchange Group

London Stock Exchange Group uses Customer Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Lyft

IT Operations Management sits in the daily path at Lyft, especially for operations analysts.

ServiceNow@Mailchimp

In the United States, Mailchimp relies on ServiceNow for shared services.

ServiceNow@Marvell

In the United States, Marvell relies on ServiceNow for shared services.

ServiceNow@Masco

Masco folded IT Service Management into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Medtronic

Operations analysts at Medtronic review repetitive desktop work in HR Service Delivery rather than in personal files.

ServiceNow@Meta Platforms

A IT Operations Management rollout at Meta Platforms took back-office automation out of inboxes and into a named queue.

ServiceNow@MicroStrategy

MicroStrategy uses IT Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Midjourney

In the United States, Midjourney relies on ServiceNow for shared services.

ServiceNow@Mitsubishi Chemical

Teams at Mitsubishi Chemical moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Mitsubishi Electric

Teams at Mitsubishi Electric moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Mixpanel

Information Technology teams at Mixpanel treat ServiceNow as the working layer for shared services.

ServiceNow@Moderna

Shared IT Service Management workspaces help Moderna keep IT service management honest across teams.

ServiceNow@Morgan Stanley

When IT service requests outgrew homegrown tracking, Morgan Stanley brought in ServiceNow.

ServiceNow@N26

Shared Now Assist workspaces help N26 keep IT service management honest across teams.

ServiceNow@National Grid

National Grid asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Nationwide

Nationwide uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Net Power

Shared IT Service Management workspaces help Net Power keep IT service management honest across teams.

ServiceNow@New York Times

New York Times uses Customer Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Nordea

Nordea standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Northwell Health

A IT Operations Management rollout at Northwell Health took back-office automation out of inboxes and into a named queue.

ServiceNow@Occidental Petroleum

In the United States, Occidental Petroleum relies on ServiceNow for shared services.

ServiceNow@Palo Alto Networks

Palo Alto Networks uses HR Service Delivery to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Parsons

Parsons standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Persistent Systems

Information Technology teams at Persistent Systems treat ServiceNow as the working layer for shared services.

ServiceNow@Petronas

Shared IT Operations Management workspaces help Petronas keep IT service management honest across teams.

ServiceNow@Piramidal

Piramidal standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Providence

Providence uses HR Service Delivery to take incidents and requests through a single workflow instead of email chains.

Servicenow@Pure Storage

Achieved 7x faster case resolution times, 4.5x faster first response times, and proactively identified and addressed 72% of issues before customers discovered them.

Servicenow@Pure Storage

Delivered innovative customer experiences while gaining competitive benchmarking insights and improved visibility into ServiceNow value and roadmap through dedicated expert guidance.

ServiceNow@Rakuten

Information Technology teams at Rakuten treat ServiceNow as the working layer for shared services.

ServiceNow@Reckitt

IT Service Management became the place Reckitt uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Richemont

Richemont standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@RingCentral

Operations analysts at RingCentral review repetitive desktop work in HR Service Delivery rather than in personal files.

ServiceNow@Salesforce

Salesforce asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Sandisk

Teams at Sandisk moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@SAS Institute

Shared IT Operations Management workspaces help SAS Institute keep IT service management honest across teams.

ServiceNow@SeaWorld

Shared Customer Service Management workspaces help SeaWorld keep IT service management honest across teams.

ServiceNow@Shift4

Financials teams at Shift4 treat ServiceNow as the working layer for shared services.

ServiceNow@Shopify

Shopify standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Shortcut

A Now Assist rollout at Shortcut took back-office automation out of inboxes and into a named queue.

Servicenow@Siemens AG

210,000 tickets resolved automatically each month and 1 million hours saved through automation.

ServiceNow@SITA

SITA uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Sketch

When IT service requests outgrew homegrown tracking, Sketch brought in ServiceNow.

ServiceNow@Snowflake

IT Service Management became the place Snowflake uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Sonatype

A HR Service Delivery rollout at Sonatype took back-office automation out of inboxes and into a named queue.

ServiceNow@South32

HR Service Delivery became the place South32 uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Spin Master

ServiceNow is how Spin Master keeps IT service requests visible to people who have to act on it.

ServiceNow@Stagwell

Stagwell folded IT Service Management into back-office automation so operations analysts share one view of repetitive desktop work.

Servicenow@Standard Chartered Bank

80% reduction in queries, 16,800+ hours saved annually, and 50,000+ requests managed per quarter through automated workflow solutions.

ServiceNow@Starling Bank

When IT service requests outgrew homegrown tracking, Starling Bank brought in ServiceNow.

ServiceNow@SteelSeries

When IT service requests outgrew homegrown tracking, SteelSeries brought in ServiceNow.

ServiceNow@SumUp

SumUp runs shared services on ServiceNow so ownership is obvious when work stalls.

Servicenow@Swarovski

Achieved an average case resolution time of 1 minute, a 99.99% reduction in alerts, 100% uninterrupted operations, and boosted efficiency and qualified leads by 30%.

ServiceNow@Sweco

Industrials teams at Sweco treat ServiceNow as the working layer for shared services.

ServiceNow@Tencent Games

Communication Services teams at Tencent Games treat ServiceNow as the working layer for shared services.

ServiceNow@Tesco

Operations analysts at Tesco review repetitive desktop work in Now Assist rather than in personal files.

ServiceNow@ThaiBev

ThaiBev folded Now Assist into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Toray Industries

A IT Operations Management rollout at Toray Industries took back-office automation out of inboxes and into a named queue.

ServiceNow@Travelers

Travelers runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@UniCredit

A HR Service Delivery rollout at UniCredit took back-office automation out of inboxes and into a named queue.

ServiceNow@Unity Software

When IT service requests outgrew homegrown tracking, Unity Software brought in ServiceNow.

ServiceNow@Universal Health Services

ServiceNow is how Universal Health Services keeps IT service requests visible to people who have to act on it.

ServiceNow@Valero Energy

Valero Energy asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Ventas

Ventas asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

ServiceNow@Warby Parker

Warby Parker uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Webflow

Information Technology teams at Webflow treat ServiceNow as the working layer for shared services.

ServiceNow@WhatsApp

WhatsApp runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Whirlpool

Whirlpool uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Wolters Kluwer

Wolters Kluwer standardized IT service requests on ServiceNow instead of keeping parallel copies.

Servicenow@Zoom

75% reduction in manual application access requests, 30% of key processes automated, and 2K HR tickets handled monthly across 8,000+ global employees.

ServiceNow@Zynga

Zynga folded HR Service Delivery into back-office automation so operations analysts share one view of repetitive desktop work.