Solution

Appian
Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Organizations use Appian to run Appian Platform, Appian Data Fabric, Appian RPA, and related products, as part of a broader software estate.
All Appian customer value stories (93)
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Adient
Process HQ sits in the daily path at Adient, especially for operations analysts.
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Advantest
Advantest runs shared services on Appian so ownership is obvious when work stalls.
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Afterpay
Afterpay runs shared services on Appian so ownership is obvious when work stalls.
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Akamai Technologies
Akamai Technologies folded Appian Platform into back-office automation so operations analysts share one view of repetitive desktop work.
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Allbirds
Operations analysts at Allbirds review repetitive desktop work in Process HQ rather than in personal files.
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Ally Financial
Appian AI became the place Ally Financial uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Amazon
Teams at Amazon moved employee requests onto Appian after local tools started to collide.
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American Electric Power
Utilities teams at American Electric Power treat Appian as the working layer for shared services.
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APA
Appian is how APA keeps IT service requests visible to people who have to act on it.
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Applied Materials
Appian RPA became the place Applied Materials uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Arla Foods
When IT service requests outgrew homegrown tracking, Arla Foods brought in Appian.
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AV (formerly AeroVironment, Inc.)
When IT service requests outgrew homegrown tracking, AV (formerly AeroVironment, Inc.) brought in Appian.
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Axalta
Appian is how Axalta keeps IT service requests visible to people who have to act on it.
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Axel Springer
When IT service requests outgrew homegrown tracking, Axel Springer brought in Appian.
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Blackstone
A Appian Data Fabric rollout at Blackstone took back-office automation out of inboxes and into a named queue.
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Carlsberg
Appian AI sits in the daily path at Carlsberg, especially for operations analysts.
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Caterpillar
Operations analysts at Caterpillar review repetitive desktop work in Appian Platform rather than in personal files.
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CGI
A Appian Platform rollout at CGI took back-office automation out of inboxes and into a named queue.
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Chipotle
Appian Platform became the place Chipotle uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Coda
In the United States, Coda relies on Appian for shared services.
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Comet
Information Technology teams at Comet treat Appian as the working layer for shared services.
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Compal
Teams at Compal moved employee requests onto Appian after local tools started to collide.
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Compensar
Compensar runs shared services on Appian so ownership is obvious when work stalls.
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Copper
Appian RPA became the place Copper uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Costco
Operations analysts at Costco review repetitive desktop work in Appian Data Fabric rather than in personal files.
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CSX Transportation
When IT service requests outgrew homegrown tracking, CSX Transportation brought in Appian.
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Customer
Customer asked for a cleaner operating picture of employee requests. Appian is what they run.
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Darigold
When IT service requests outgrew homegrown tracking, Darigold brought in Appian.
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DoorDash
A Appian Platform rollout at DoorDash took back-office automation out of inboxes and into a named queue.
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Fast Retailing
In Japan, Fast Retailing relies on Appian for shared services.
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Freeport-McMoRan
Appian is how Freeport-McMoRan keeps IT service requests visible to people who have to act on it.
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Fujitsu
In Japan, Fujitsu relies on Appian for shared services.
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GoPro
GoPro asked for a cleaner operating picture of employee requests. Appian is what they run.
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Harness
Appian is how Harness keeps IT service requests visible to people who have to act on it.
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Hexagon AB
Hexagon AB asked for a cleaner operating picture of employee requests. Appian is what they run.
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Hilton
When IT service requests outgrew homegrown tracking, Hilton brought in Appian.
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Hitachi
A Appian RPA rollout at Hitachi took back-office automation out of inboxes and into a named queue.
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HSBC
Appian is how HSBC keeps IT service requests visible to people who have to act on it.
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Imperial Oil
Appian is how Imperial Oil keeps IT service requests visible to people who have to act on it.
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Infineon
Appian is how Infineon keeps IT service requests visible to people who have to act on it.
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Intesa Sanpaolo
Intesa Sanpaolo standardized IT service requests on Appian instead of keeping parallel copies.
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Ivanti
Operations analysts at Ivanti review repetitive desktop work in Appian Data Fabric rather than in personal files.
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Jacobs
Teams at Jacobs moved employee requests onto Appian after local tools started to collide.
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John Lewis Partnership
A Process HQ rollout at John Lewis Partnership took back-office automation out of inboxes and into a named queue.
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KeyCorp
KeyCorp asked for a cleaner operating picture of employee requests. Appian is what they run.
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Lacework
Lacework standardized IT service requests on Appian instead of keeping parallel copies.
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Leclerc
Appian is how Leclerc keeps IT service requests visible to people who have to act on it.
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Linde
Linde folded Appian Platform into back-office automation so operations analysts share one view of repetitive desktop work.
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Linear
Appian Platform sits in the daily path at Linear, especially for operations analysts.
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Louis Dreyfus
Appian AI sits in the daily path at Louis Dreyfus, especially for operations analysts.
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Maersk
A Appian AI rollout at Maersk took back-office automation out of inboxes and into a named queue.
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Marathon Petroleum
When IT service requests outgrew homegrown tracking, Marathon Petroleum brought in Appian.
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Matillion
A Process HQ rollout at Matillion took back-office automation out of inboxes and into a named queue.
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Mohawk Industries
In the United States, Mohawk Industries relies on Appian for shared services.
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Mondelez International
Mondelez International folded Appian Platform into back-office automation so operations analysts share one view of repetitive desktop work.
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Murata Manufacturing
Teams at Murata Manufacturing moved employee requests onto Appian after local tools started to collide.
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Museum of London Archaeology (MOLA)
Operations analysts at Museum of London Archaeology (MOLA) review repetitive desktop work in Appian AI rather than in personal files.
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N26
Shared Process HQ workspaces help N26 keep IT service management honest across teams.
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National Instruments
When IT service requests outgrew homegrown tracking, National Instruments brought in Appian.
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Nestle
Operations analysts at Nestle review repetitive desktop work in Appian Data Fabric rather than in personal files.
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Nokian Tyres
Appian is how Nokian Tyres keeps IT service requests visible to people who have to act on it.
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Norfolk Southern
A Appian AI rollout at Norfolk Southern took back-office automation out of inboxes and into a named queue.
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Olam
Olam uses Process HQ to take incidents and requests through a single workflow instead of email chains.
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ONGC
Appian Data Fabric sits in the daily path at ONGC, especially for operations analysts.
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OpenAI
Shared Appian Platform workspaces help OpenAI keep IT service management honest across teams.
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PagerDuty
Shared Process HQ workspaces help PagerDuty keep IT service management honest across teams.
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Publicis Groupe
Publicis Groupe uses Process HQ to take incidents and requests through a single workflow instead of email chains.
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Ramboll
Teams at Ramboll moved employee requests onto Appian after local tools started to collide.
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Restaurant Brands International
A Appian AI rollout at Restaurant Brands International took back-office automation out of inboxes and into a named queue.
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Rio Tinto Group
Rio Tinto Group runs shared services on Appian so ownership is obvious when work stalls.
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Schlumberger
Teams at Schlumberger moved employee requests onto Appian after local tools started to collide.
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Skyscanner Ltd.
Consumer Discretionary teams at Skyscanner Ltd. treat Appian as the working layer for shared services.
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Slack
A Appian AI rollout at Slack took back-office automation out of inboxes and into a named queue.
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SoFi
SoFi uses Appian RPA to take incidents and requests through a single workflow instead of email chains.
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Spotify
Communication Services teams at Spotify treat Appian as the working layer for shared services.
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Stryker
Stryker standardized IT service requests on Appian instead of keeping parallel copies.
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Subaru
A Appian AI rollout at Subaru took back-office automation out of inboxes and into a named queue.
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Take-Two Interactive
Take-Two Interactive asked for a cleaner operating picture of employee requests. Appian is what they run.
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TC Energy
When IT service requests outgrew homegrown tracking, TC Energy brought in Appian.
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Texas Health Resources
Health Care teams at Texas Health Resources treat Appian as the working layer for shared services.
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Thoughtly
Thoughtly uses Appian AI to take incidents and requests through a single workflow instead of email chains.
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Trailcon Leasing
Information Technology teams at Trailcon Leasing treat Appian as the working layer for shared services.
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Trinity Health
Trinity Health folded Appian Data Fabric into back-office automation so operations analysts share one view of repetitive desktop work.
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Uniper
Uniper uses Appian AI to take incidents and requests through a single workflow instead of email chains.
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Unity Software
Information Technology teams at Unity Software treat Appian as the working layer for shared services.
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Vast Data
Appian is how Vast Data keeps IT service requests visible to people who have to act on it.
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Veolia
Utilities teams at Veolia treat Appian as the working layer for shared services.
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Volvo Group
In Sweden, Volvo Group relies on Appian for shared services.
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Weyerhaeuser
A Appian AI rollout at Weyerhaeuser took back-office automation out of inboxes and into a named queue.
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Whitbread
Whitbread asked for a cleaner operating picture of employee requests. Appian is what they run.
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Windsurf
Information Technology teams at Windsurf treat Appian as the working layer for shared services.
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WPP
Operations analysts at WPP review repetitive desktop work in Process HQ rather than in personal files.
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Yanmar
Appian is how Yanmar keeps IT service requests visible to people who have to act on it.