ServiceNow

ServiceNow@KeyCorp

In the United States, KeyCorp relies on ServiceNow for shared services.

ServiceNow@Kia

Kia runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@KLA

Operations analysts at KLA review repetitive desktop work in IT Service Management rather than in personal files.

ServiceNow@Komatsu

When IT service requests outgrew homegrown tracking, Komatsu brought in ServiceNow.

ServiceNow@Kroger

Operations analysts at Kroger review repetitive desktop work in Customer Service Management rather than in personal files.

ServiceNow@Kuwait Public Authority for Industry

Teams at Kuwait Public Authority for Industry moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Kyndryl

Information Technology teams at Kyndryl treat ServiceNow as the working layer for shared services.

ServiceNow@Leclerc

Customer Service Management sits in the daily path at Leclerc, especially for operations analysts.

ServiceNow@Leidos

Industrials teams at Leidos treat ServiceNow as the working layer for shared services.

ServiceNow@Lenovo

25% improvement in Net Promoter Score, 20% reduction in customer churn, and 40% faster enterprise customer onboarding.

ServiceNow@LG Chem

A HR Service Delivery rollout at LG Chem took back-office automation out of inboxes and into a named queue.

ServiceNow@London Stock Exchange Group

London Stock Exchange Group uses Customer Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Lyft

IT Operations Management sits in the daily path at Lyft, especially for operations analysts.

ServiceNow@Mailchimp

In the United States, Mailchimp relies on ServiceNow for shared services.

ServiceNow@Marvell

In the United States, Marvell relies on ServiceNow for shared services.

ServiceNow@Masco

Masco folded IT Service Management into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Medtronic

Operations analysts at Medtronic review repetitive desktop work in HR Service Delivery rather than in personal files.

ServiceNow@Meta Platforms

A IT Operations Management rollout at Meta Platforms took back-office automation out of inboxes and into a named queue.

ServiceNow@MicroStrategy

MicroStrategy uses IT Service Management to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Midjourney

In the United States, Midjourney relies on ServiceNow for shared services.

ServiceNow@Mitsubishi Chemical

Teams at Mitsubishi Chemical moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Mitsubishi Electric

Teams at Mitsubishi Electric moved employee requests onto ServiceNow after local tools started to collide.

ServiceNow@Mixpanel

Information Technology teams at Mixpanel treat ServiceNow as the working layer for shared services.

ServiceNow@Moderna

Shared IT Service Management workspaces help Moderna keep IT service management honest across teams.