Solution

Freshworks

Freshworks offers customer and employee service products, including Freshdesk and Freshservice, aimed at midmarket IT and support teams. Organizations use Freshworks to run Freshdesk, Freshservice, Freshsales, and related products, as part of a broader software estate.

Value Graph

Freshworks is used by 8x8, Affirm, Afterpay, Ally Financial, American Tower, Applied Materials, Aqua Security, Aspen Technology, Associated British Foods, BAM. Value: Productivity, Risk and compliance, Capability. Drag nodes, filter types, or expand a node to follow more commonalities.

100%

All Freshworks customer value stories (93)

Information Technology

Freshworks@8x8

Freshchat sits in the daily path at 8x8, especially for product and growth teams.

Freshworks@Affirm

Affirm standardized support tickets on Freshworks instead of keeping parallel copies.

Freshworks@Afterpay

Financials teams at Afterpay treat Freshworks as the working layer for omnichannel service.

Freshworks@Ally Financial

When support tickets outgrew homegrown tracking, Ally Financial brought in Freshworks.

Freshworks@American Tower

Teams at American Tower moved contact center routing onto Freshworks after local tools started to collide.

Information Technology

Freshworks@Applied Materials

Information Technology teams at Applied Materials treat Freshworks as the working layer for omnichannel service.

Information Technology

Freshworks@Aqua Security

Freshchat sits in the daily path at Aqua Security, especially for product and growth teams.

Information Technology

Freshworks@Aspen Technology

Information Technology teams at Aspen Technology treat Freshworks as the working layer for omnichannel service.

Consumer Staples

Freshworks@Associated British Foods

In the United Kingdom, Associated British Foods relies on Freshworks for omnichannel service.

Freshworks@BAM

Freshsales became the place BAM uses to send transactional messages from the same stack the product already uses.

Consumer Discretionary

Freshworks@Bandai Namco

Bandai Namco runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Banner Health

In the United States, Banner Health relies on Freshworks for omnichannel service.

Freshworks@BASF

BASF folded Freddy AI into product communications so product and growth teams share one view of customer messaging.

Freshworks@Bio-Rad Laboratories

Health Care teams at Bio-Rad Laboratories treat Freshworks as the working layer for omnichannel service.

Freshworks@Bloomberg

When support tickets outgrew homegrown tracking, Bloomberg brought in Freshworks.

Consumer Staples

Freshworks@Bunge

Freshworks is how Bunge keeps support tickets visible to people who have to act on it.

Consumer Discretionary

Freshworks@BYD

Freshworks is how BYD keeps support tickets visible to people who have to act on it.

Freshworks@CATL

A Freshdesk rollout at CATL took product communications out of inboxes and into a named queue.

Information Technology

Freshworks@Chipotle

Chipotle runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Chubu Electric Power

Shared Freshdesk workspaces help Chubu Electric Power keep customer support honest across teams.

Freshworks@Citigroup

When support tickets outgrew homegrown tracking, Citigroup brought in Freshworks.

Freshworks@CMS Energy

Teams at CMS Energy moved contact center routing onto Freshworks after local tools started to collide.

Information Technology

Freshworks@Cognition+

Information Technology teams at Cognition+ treat Freshworks as the working layer for omnichannel service.

Consumer Discretionary

Freshworks@Columbia Sportswear

Columbia Sportswear standardized support tickets on Freshworks instead of keeping parallel copies.