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Solution

Zoom

Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Organizations use Zoom to run Zoom Meetings, Zoom Phone, Zoom Contact Center, and related products, as part of a broader software estate.

All Zoom customer value stories (93)

Health Care
United States

Zoom@Abbott Laboratories

When institutional knowledge outgrew homegrown tracking, Abbott Laboratories brought in Zoom.

Materials
United States

Zoom@Air Products

Air Products runs documentation on Zoom so ownership is obvious when work stalls.

Consumer Discretionary
Japan

Zoom@Aisin

Zoom AI Companion became the place Aisin uses to keep procedures next to the work so people do not hunt through inboxes.

Consumer Staples
Germany

Zoom@Aldi

Zoom Rooms became the place Aldi uses to run reliable video and chat for people who are rarely in the same room.

Information Technology
United States

Zoom@Alteryx

Zoom is how Alteryx keeps contract routing visible to people who have to act on it.

Health Care
United Kingdom

Zoom@AstraZeneca

AstraZeneca asked for a cleaner operating picture of distributed meetings. Zoom is what they run.

Industrials
Canada

Zoom@AtkinsRealis

Zoom is how AtkinsRealis keeps distributed meetings visible to people who have to act on it.

Consumer Discretionary
Japan

Zoom@Bandai

Zoom is how Bandai keeps cross-team delivery visible to people who have to act on it.

Information Technology
United States

Zoom@Basecamp

Basecamp runs hybrid collaboration on Zoom so ownership is obvious when work stalls.

Consumer Discretionary
United States

Zoom@Best Buy

When contract routing outgrew homegrown tracking, Best Buy brought in Zoom.

Energy
India

Zoom@Bharat Petroleum

Bharat Petroleum folded Zoom AI Companion into documentation so specialists and new hires share one view of institutional knowledge.

Information Technology
China

Zoom@BOE Technology

Teams at BOE Technology moved cross-team delivery onto Zoom after local tools started to collide.

Consumer Staples
United States

Zoom@Brown-Forman

Zoom AI Companion sits in the daily path at Brown-Forman, especially for legal and business owners.

Information Technology
United Kingdom

Zoom@Canonical

Canonical standardized distributed meetings on Zoom instead of keeping parallel copies.

Industrials
United States

Zoom@Carrier Global

Zoom Meetings became the place Carrier Global uses to track work in a shared system rather than status decks that go stale.

Utilities
United States

Zoom@CenterPoint Energy

A Zoom Meetings rollout at CenterPoint Energy took documentation out of inboxes and into a named queue.

Financials
United States

Zoom@Charles Schwab

Financials teams at Charles Schwab treat Zoom as the working layer for hybrid collaboration.

Energy
United States

Zoom@Chevron

Chevron runs documentation on Zoom so ownership is obvious when work stalls.

Financials
United States

Zoom@Chime

Chime uses Zoom Rooms to prepare and sign agreements without printing or chasing wet ink.

Consumer Discretionary
United States

Zoom@Choice Hotels

Choice Hotels asked for a cleaner operating picture of cross-team delivery. Zoom is what they run.

Information Technology
Belgium

Zoom@Collibra

Zoom is how Collibra keeps contract routing visible to people who have to act on it.

Consumer Staples
United States

Zoom@Costco

A Zoom Contact Center rollout at Costco took documentation out of inboxes and into a named queue.

Information Technology
Israel

Zoom@CyberArk

CyberArk standardized distributed meetings on Zoom instead of keeping parallel copies.

Information Technology
United States

Zoom@Demandbase

Shared Zoom Contact Center workspaces help Demandbase keep documentation honest across teams.

Energy
United States

Zoom@Diamondback Energy

Diamondback Energy folded Zoom Rooms into agreement management so legal and business owners share one view of contract routing.

Consumer Discretionary
United States

Zoom@Dick's Sporting Goods

Consumer Discretionary teams at Dick's Sporting Goods treat Zoom as the working layer for agreement management.

Industrials
Brazil

Zoom@Embraer

A Zoom Rooms rollout at Embraer took hybrid collaboration out of inboxes and into a named queue.

Industrials
United States

Zoom@Emerson

Emerson asked for a cleaner operating picture of institutional knowledge. Zoom is what they run.

Energy
Italy

Zoom@Eni

Specialists and new hires at Eni review institutional knowledge in Zoom Phone rather than in personal files.

Utilities
United States

Zoom@Entergy

Teams at Entergy moved institutional knowledge onto Zoom after local tools started to collide.

Information Technology
Israel

Zoom@Env0

Zoom AI Companion sits in the daily path at Env0, especially for project and operations leads.

Consumer Discretionary
United States

Zoom@Expedia Group

Project and operations leads at Expedia Group review cross-team delivery in Zoom Meetings rather than in personal files.

Consumer Discretionary
United States

Zoom@Fanatics Holdings

Fanatics Holdings folded Zoom Meetings into documentation so specialists and new hires share one view of institutional knowledge.

Information Technology
United States

Zoom@FineToday

FineToday uses Zoom Phone to keep procedures next to the work so people do not hunt through inboxes.

Financials
United States

Zoom@Franklin Templeton

Franklin Templeton runs hybrid collaboration on Zoom so ownership is obvious when work stalls.

Communication Services
United Kingdom

Zoom@Frontier Developments

Teams at Frontier Developments moved institutional knowledge onto Zoom after local tools started to collide.

Information Technology
United States

Zoom@FullStory

Zoom Meetings sits in the daily path at FullStory, especially for legal and business owners.

Financials
United States

Zoom@Global Payments

Zoom AI Companion became the place Global Payments uses to track work in a shared system rather than status decks that go stale.

Health Care
United Kingdom

Zoom@GSK

A Zoom Contact Center rollout at GSK took hybrid collaboration out of inboxes and into a named queue.

Consumer Discretionary
China

Zoom@Haier

Zoom Rooms sits in the daily path at Haier, especially for specialists and new hires.

Information Technology
United States

Zoom@Heathrow Airport

In the United States, Heathrow Airport relies on Zoom for hybrid collaboration.

Industrials
Germany

Zoom@Hellmann Worldwide Logistics

Zoom is how Hellmann Worldwide Logistics keeps distributed meetings visible to people who have to act on it.

Consumer Discretionary
United States

Zoom@Hilton Worldwide

Hilton Worldwide folded Zoom Phone into hybrid collaboration so employees and partners share one view of distributed meetings.

Industrials
United States

Zoom@Honeywell

Honeywell asked for a cleaner operating picture of distributed meetings. Zoom is what they run.

Industrials
United States

Zoom@Honeywell Process Solutions

Honeywell Process Solutions standardized distributed meetings on Zoom instead of keeping parallel copies.

Industrials
Japan

Zoom@IHI

Zoom Phone sits in the daily path at IHI, especially for project and operations leads.

Financials
Netherlands

Zoom@ING

Financials teams at ING treat Zoom as the working layer for hybrid collaboration.

Industrials
United States

Zoom@J.B. Hunt

Shared Zoom Rooms workspaces help J.B. Hunt keep documentation honest across teams.

Information Technology
United Kingdom

Zoom@Kaspersky

Teams at Kaspersky moved contract routing onto Zoom after local tools started to collide.

Information Technology
Japan

Zoom@Keyence

Keyence runs program management on Zoom so ownership is obvious when work stalls.

Consumer Staples
France

Zoom@Lactalis

Shared Zoom AI Companion workspaces help Lactalis keep agreement management honest across teams.

Industrials
Switzerland

Zoom@Liebherr

Liebherr folded Zoom Rooms into agreement management so legal and business owners share one view of contract routing.

Information Technology
Israel

Zoom@Logz

Zoom is how Logz keeps cross-team delivery visible to people who have to act on it.

Information Technology
United States

Zoom@Looker

Looker uses Zoom AI Companion to keep procedures next to the work so people do not hunt through inboxes.

Energy
United States

Zoom@Marathon Petroleum

Marathon Petroleum standardized institutional knowledge on Zoom instead of keeping parallel copies.

Health Care
United States

Zoom@Mass General Brigham

Teams at Mass General Brigham moved cross-team delivery onto Zoom after local tools started to collide.

Financials
United States

Zoom@Massachusetts Mutual

Teams at Massachusetts Mutual moved institutional knowledge onto Zoom after local tools started to collide.

Health Care
Ireland

Zoom@Medtronic

Medtronic folded Zoom Phone into hybrid collaboration so employees and partners share one view of distributed meetings.

Consumer Discretionary
China

Zoom@Meituan

A Zoom Rooms rollout at Meituan took hybrid collaboration out of inboxes and into a named queue.

Consumer Discretionary
Argentina

Zoom@Mercado Libre

When contract routing outgrew homegrown tracking, Mercado Libre brought in Zoom.

Health Care
United States

Zoom@Molina Healthcare

Molina Healthcare uses Zoom Contact Center to track work in a shared system rather than status decks that go stale.

Consumer Staples
United Kingdom

Zoom@Morrisons

Morrisons runs program management on Zoom so ownership is obvious when work stalls.

Information Technology
United States

Zoom@NetApp

Employees and partners at NetApp review distributed meetings in Zoom AI Companion rather than in personal files.

Industrials
United States

Zoom@Old Dominion

When cross-team delivery outgrew homegrown tracking, Old Dominion brought in Zoom.

Information Technology
Israel

Zoom@Orca Security

A Zoom Meetings rollout at Orca Security took agreement management out of inboxes and into a named queue.

Industrials
Sweden

Zoom@Peab

A Zoom Phone rollout at Peab took program management out of inboxes and into a named queue.

Industrials
United States

Zoom@Perkins and Will

Teams at Perkins and Will moved distributed meetings onto Zoom after local tools started to collide.

Consumer Discretionary
Germany

Zoom@Porsche

Zoom is how Porsche keeps cross-team delivery visible to people who have to act on it.

Utilities
Hong Kong

Zoom@Power Assets

A Zoom Contact Center rollout at Power Assets took hybrid collaboration out of inboxes and into a named queue.

Consumer Discretionary
United States

Zoom@PulteGroup

Zoom is how PulteGroup keeps distributed meetings visible to people who have to act on it.

Energy
Qatar

Zoom@QatarEnergy

QatarEnergy runs agreement management on Zoom so ownership is obvious when work stalls.

Information Technology
Japan

Zoom@Rakuten

When institutional knowledge outgrew homegrown tracking, Rakuten brought in Zoom.

Information Technology
United States

Zoom@Redpanda

Redpanda runs program management on Zoom so ownership is obvious when work stalls.

Information Technology
United States

Zoom@Runway

Zoom is how Runway keeps distributed meetings visible to people who have to act on it.

Utilities
Germany

Zoom@RWE

Zoom is how RWE keeps contract routing visible to people who have to act on it.

Energy
United States

Zoom@Schlumberger

Zoom Phone sits in the daily path at Schlumberger, especially for legal and business owners.

Information Technology
Sweden

Zoom@Sinch

A Zoom Contact Center rollout at Sinch took hybrid collaboration out of inboxes and into a named queue.

Consumer Discretionary
United States

Zoom@Sonos

Zoom Contact Center sits in the daily path at Sonos, especially for specialists and new hires.

Industrials
United States

Zoom@Southwest Airlines

Teams at Southwest Airlines moved contract routing onto Zoom after local tools started to collide.

Financials
United States

Zoom@Square

Specialists and new hires at Square review institutional knowledge in Zoom Contact Center rather than in personal files.

Financials
United States

Zoom@StoneX Group

Financials teams at StoneX Group treat Zoom as the working layer for program management.

Information Technology
United States

Zoom@Streamax Technology

Project and operations leads at Streamax Technology review cross-team delivery in Zoom Meetings rather than in personal files.

Information Technology
United States

Zoom@TransForm Shared Service Organization (TSSO)

Shared Zoom AI Companion workspaces help TransForm Shared Service Organization (TSSO) keep program management honest across teams.

Information Technology
Germany

Zoom@Travis CI

Travis CI standardized cross-team delivery on Zoom instead of keeping parallel copies.

Information Technology
Japan

Zoom@Treasure Data

Zoom Contact Center became the place Treasure Data uses to prepare and sign agreements without printing or chasing wet ink.

Consumer Discretionary
United States

Zoom@Universal Parks

Universal Parks standardized institutional knowledge on Zoom instead of keeping parallel copies.

Consumer Staples
United States

Zoom@US Foods

Zoom Phone sits in the daily path at US Foods, especially for legal and business owners.

Consumer Discretionary
United States

Zoom@Viking Cruises

Teams at Viking Cruises moved institutional knowledge onto Zoom after local tools started to collide.

Consumer Staples
Singapore

Zoom@Wilmar International

Zoom Rooms sits in the daily path at Wilmar International, especially for specialists and new hires.

Information Technology
United States

Zoom@Windsurf

When distributed meetings outgrew homegrown tracking, Windsurf brought in Zoom.

Industrials
Netherlands

Zoom@Wolters Kluwer

When distributed meetings outgrew homegrown tracking, Wolters Kluwer brought in Zoom.

Industrials
Japan

Zoom@Yaskawa

Zoom is how Yaskawa keeps institutional knowledge visible to people who have to act on it.

Information Technology
United States

Zoom@Zscaler

Information Technology teams at Zscaler treat Zoom as the working layer for agreement management.

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