Solution
Pega
Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. Organizations use Pega to run Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and related products, as part of a broader software estate.
Value Graph
Pega is used by AdventHealth, Air Liquide, Akamai Technologies, AkzoNobel, American Express GBT, Amwell, Anthropic, Apollo Global Management, AVEVA Group, Axel Springer. Value: Productivity, Risk and compliance, Capability. Drag nodes, filter types, or expand a node to follow more commonalities.
All Pega customer value stories (93)
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AdventHealth
AdventHealth uses Pega Customer Service to take incidents and requests through a single workflow instead of email chains.
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Air Liquide
Pega is how Air Liquide keeps IT service requests visible to people who have to act on it.
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Akamai Technologies
Operations analysts at Akamai Technologies review repetitive desktop work in Pega Customer Decision Hub rather than in personal files.
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AkzoNobel
AkzoNobel runs shared services on Pega so ownership is obvious when work stalls.
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American Express GBT
American Express GBT asked for a cleaner operating picture of employee requests. Pega is what they run.
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Amwell
Teams at Amwell moved employee requests onto Pega after local tools started to collide.
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Anthropic
Anthropic asked for a cleaner operating picture of employee requests. Pega is what they run.
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Apollo Global Management
Shared Pega Customer Service workspaces help Apollo Global Management keep IT service management honest across teams.
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AVEVA Group
Teams at AVEVA Group moved employee requests onto Pega after local tools started to collide.
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Axel Springer
A Pega Customer Decision Hub rollout at Axel Springer took back-office automation out of inboxes and into a named queue.
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Baxter International
When IT service requests outgrew homegrown tracking, Baxter International brought in Pega.
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Bolt
Teams at Bolt moved employee requests onto Pega after local tools started to collide.
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Bose
Bose standardized IT service requests on Pega instead of keeping parallel copies.
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British American Tobacco
Pega Smart Claims became the place British American Tobacco uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Buildkite
Shared Pega Process AI workspaces help Buildkite keep IT service management honest across teams.
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Capital One
Pega Customer Decision Hub became the place Capital One uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Casino Guichard
In France, Casino Guichard relies on Pega for shared services.
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Centre for Addiction and Mental Health (CAMH)
Shared Pega Platform workspaces help Centre for Addiction and Mental Health (CAMH) keep IT service management honest across teams.
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CH Robinson
CH Robinson runs shared services on Pega so ownership is obvious when work stalls.
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Cisco
Cisco runs shared services on Pega so ownership is obvious when work stalls.
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Comet
Pega is how Comet keeps IT service requests visible to people who have to act on it.
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Crocs
Crocs runs shared services on Pega so ownership is obvious when work stalls.
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Dell EMC
Pega is how Dell EMC keeps IT service requests visible to people who have to act on it.
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Dell Technologies
Teams at Dell Technologies moved employee requests onto Pega after local tools started to collide.