Solution

Qualtrics
Qualtrics is an experience management platform for surveys, feedback, and journey insights across customers and employees. Organizations use Qualtrics to run Qualtrics XM, CustomerXM, EmployeeXM, and related products, as part of a broader software estate.
All Qualtrics customer value stories (93)
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AFRY
Industrials teams at AFRY treat Qualtrics as the working layer for experience delivery.
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Afterpay
Qualtrics is how Afterpay keeps content production visible to people who have to act on it.
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Airwallex
CX and people teams at Airwallex review experience feedback in Qualtrics Discover rather than in personal files.
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Alaska Air Group
Strategy and Research became the place Alaska Air Group uses to collect and act on feedback instead of parking it in a slide.
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Alibaba
CX and people teams at Alibaba review experience feedback in Strategy and Research rather than in personal files.
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American Electric Power
Qualtrics Discover became the place American Electric Power uses to collect and act on feedback instead of parking it in a slide.
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Amgen
CX and people teams at Amgen review experience feedback in Qualtrics Discover rather than in personal files.
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ANA Holdings
Qualtrics XM sits in the daily path at ANA Holdings, especially for CX and people teams.
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Arcadis
Arcadis standardized content production on Qualtrics instead of keeping parallel copies.
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AVEVA Group
AVEVA Group folded Qualtrics Discover into research and listening so CX and people teams share one view of experience feedback.
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Black and Veatch
Black and Veatch uses Qualtrics XM to produce on-brand assets without waiting on a single studio bottleneck.
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Booking Holdings
A Qualtrics Discover rollout at Booking Holdings took research and listening out of inboxes and into a named queue.
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Cardinal Health
Cardinal Health asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.
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CenterPoint Energy
CX and people teams at CenterPoint Energy review experience feedback in CustomerXM rather than in personal files.
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CGI
A Qualtrics Discover rollout at CGI took research and listening out of inboxes and into a named queue.
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Choice Hotels
CX and people teams at Choice Hotels review experience feedback in EmployeeXM rather than in personal files.
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Chubu Electric Power
CX and people teams at Chubu Electric Power review experience feedback in Strategy and Research rather than in personal files.
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Commercial Metals
Commercial Metals uses Strategy and Research to produce on-brand assets without waiting on a single studio bottleneck.
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CSL
CSL asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.
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CWT
Industrials teams at CWT treat Qualtrics as the working layer for experience delivery.
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Databricks
Qualtrics XM sits in the daily path at Databricks, especially for CX and people teams.
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Deutsche Bahn
Deutsche Bahn folded Strategy and Research into research and listening so CX and people teams share one view of experience feedback.
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Dialpad
Dialpad runs experience delivery on Qualtrics so ownership is obvious when work stalls.
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EchoStar
Qualtrics XM sits in the daily path at EchoStar, especially for CX and people teams.
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Eletrobras
CX and people teams at Eletrobras review experience feedback in Qualtrics XM rather than in personal files.
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Embracer Group
When content production outgrew homegrown tracking, Embracer Group brought in Qualtrics.
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EOG Resources
A EmployeeXM rollout at EOG Resources took research and listening out of inboxes and into a named queue.
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EVERSANA
When content production outgrew homegrown tracking, EVERSANA brought in Qualtrics.
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Expedia Group
Consumer Discretionary teams at Expedia Group treat Qualtrics as the working layer for experience delivery.
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Five9
Five9 standardized content production on Qualtrics instead of keeping parallel copies.
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Foxconn
Qualtrics is how Foxconn keeps content production visible to people who have to act on it.
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Fresenius
Fresenius standardized content production on Qualtrics instead of keeping parallel copies.
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Freshdesk
Qualtrics Discover became the place Freshdesk uses to collect and act on feedback instead of parking it in a slide.
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Frontier Communications
Frontier Communications folded EmployeeXM into research and listening so CX and people teams share one view of experience feedback.
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Galp
Shared Qualtrics Discover workspaces help Galp keep creative operations honest across teams.
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General Motors
General Motors folded EmployeeXM into research and listening so CX and people teams share one view of experience feedback.
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Gensler
A Qualtrics XM rollout at Gensler took research and listening out of inboxes and into a named queue.
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Genuine Parts
CustomerXM sits in the daily path at Genuine Parts, especially for CX and people teams.
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Gong
Gong standardized content production on Qualtrics instead of keeping parallel copies.
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Goodyear
Goodyear asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.
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GoTo
GoTo runs experience delivery on Qualtrics so ownership is obvious when work stalls.
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H&M
Teams at H&M moved digital journeys onto Qualtrics after local tools started to collide.
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Height
Strategy and Research became the place Height uses to collect and act on feedback instead of parking it in a slide.
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Hino
Industrials teams at Hino treat Qualtrics as the working layer for experience delivery.
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Imperial Brands
Imperial Brands folded EmployeeXM into research and listening so CX and people teams share one view of experience feedback.
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Indian Oil
Qualtrics Discover sits in the daily path at Indian Oil, especially for CX and people teams.
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Infobip
Infobip folded Strategy and Research into research and listening so CX and people teams share one view of experience feedback.
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Inovalon
Inovalon folded Qualtrics XM into research and listening so CX and people teams share one view of experience feedback.
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Intermountain Health
Intermountain Health standardized content production on Qualtrics instead of keeping parallel copies.
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Jira
Shared CustomerXM workspaces help Jira keep creative operations honest across teams.
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JPMorgan Chase
Financials teams at JPMorgan Chase treat Qualtrics as the working layer for experience delivery.
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KB Home
Consumer Discretionary teams at KB Home treat Qualtrics as the working layer for experience delivery.
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Kirin
Kirin standardized content production on Qualtrics instead of keeping parallel copies.
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Komatsu
Qualtrics Discover became the place Komatsu uses to collect and act on feedback instead of parking it in a slide.
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Lasertec
Strategy and Research became the place Lasertec uses to collect and act on feedback instead of parking it in a slide.
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Leclerc
CX and people teams at Leclerc review experience feedback in EmployeeXM rather than in personal files.
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Lucid Motors
A Qualtrics XM rollout at Lucid Motors took research and listening out of inboxes and into a named queue.
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Lucidchart
Shared Qualtrics XM workspaces help Lucidchart keep creative operations honest across teams.
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Marqeta
A EmployeeXM rollout at Marqeta took research and listening out of inboxes and into a named queue.
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Marvell
Qualtrics is how Marvell keeps content production visible to people who have to act on it.
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Massachusetts Mutual
Massachusetts Mutual runs experience delivery on Qualtrics so ownership is obvious when work stalls.
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Mayo Clinic
Mayo Clinic asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.
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Mitsubishi Chemical
Qualtrics is how Mitsubishi Chemical keeps content production visible to people who have to act on it.
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Morningstar
In the United States, Morningstar relies on Qualtrics for experience delivery.
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NatWest Group
Financials teams at NatWest Group treat Qualtrics as the working layer for experience delivery.
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Nissan
Consumer Discretionary teams at Nissan treat Qualtrics as the working layer for experience delivery.
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Omron
In Japan, Omron relies on Qualtrics for experience delivery.
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Oracle
Oracle uses EmployeeXM to produce on-brand assets without waiting on a single studio bottleneck.
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Pinnacle West
CX and people teams at Pinnacle West review experience feedback in EmployeeXM rather than in personal files.
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Pipedrive
Strategy and Research sits in the daily path at Pipedrive, especially for CX and people teams.
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Pulumi
Shared EmployeeXM workspaces help Pulumi keep creative operations honest across teams.
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Ramp
In the United States, Ramp relies on Qualtrics for experience delivery.
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SAIC
Qualtrics is how SAIC keeps content production visible to people who have to act on it.
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Saviynt
Strategy and Research became the place Saviynt uses to collect and act on feedback instead of parking it in a slide.
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Standard Chartered Bank
When content production outgrew homegrown tracking, Standard Chartered Bank brought in Qualtrics.
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Sutter Health
Qualtrics is how Sutter Health keeps content production visible to people who have to act on it.
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Synack
Shared CustomerXM workspaces help Synack keep creative operations honest across teams.
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Takeda
Qualtrics XM sits in the daily path at Takeda, especially for CX and people teams.
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Talend
Qualtrics is how Talend keeps content production visible to people who have to act on it.
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Tawuniya
CX and people teams at Tawuniya review experience feedback in CustomerXM rather than in personal files.
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Turkish Airlines
Strategy and Research became the place Turkish Airlines uses to collect and act on feedback instead of parking it in a slide.
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Unilever
Teams at Unilever moved digital journeys onto Qualtrics after local tools started to collide.
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Universal Health Services
Teams at Universal Health Services moved digital journeys onto Qualtrics after local tools started to collide.
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Universal Music Group
In the Netherlands, Universal Music Group relies on Qualtrics for experience delivery.
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Vivendi
CustomerXM sits in the daily path at Vivendi, especially for CX and people teams.
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WAGO
WAGO standardized content production on Qualtrics instead of keeping parallel copies.
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Wells Fargo
Wells Fargo uses Qualtrics Discover to produce on-brand assets without waiting on a single studio bottleneck.
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WhatsApp
Qualtrics is how WhatsApp keeps content production visible to people who have to act on it.
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Wolt
Wolt folded Qualtrics Discover into research and listening so CX and people teams share one view of experience feedback.
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World Kinect
World Kinect runs experience delivery on Qualtrics so ownership is obvious when work stalls.
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Wyndham Hotels
Wyndham Hotels folded Qualtrics XM into research and listening so CX and people teams share one view of experience feedback.
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You
In the United States, You relies on Qualtrics for experience delivery.
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Zendesk
Qualtrics is how Zendesk keeps content production visible to people who have to act on it.