Story
ServiceNow
Northwell HealthNorthwell Health Runs Back-office Automation with ServiceNow
Northwell Health, a health care organization in the United States, uses IT Operations Management from ServiceNow to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IT Operations Management is the governed place operations analysts use for back-office automation |
Story
Northwell Health did not need another dashboard that nobody opened. It needed back-office automation to move. In the United States, operations analysts already knew where repetitive desktop work went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
IT Operations Management from ServiceNow is now in that path. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The company treats it as production tooling for back-office automation, which is why operations analysts live in it rather than exporting from it once a quarter.
Northwell Health can show how repetitive desktop work is handled today. That is the value: a repeatable way to run back-office automation on software the rest of the industry already recognizes.
