Story
ServiceNow
PiramidalPiramidal Runs IT Service Management with ServiceNow
Piramidal, an information technology organization in the United States, uses IT Operations Management from ServiceNow to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IT Operations Management is the governed place IT and employees use for IT service management |
Story
Piramidal did not need another dashboard that nobody opened. It needed IT service management to move. In the United States, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
IT Operations Management from ServiceNow is now in that path. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
Piramidal can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
