Solution
Zendesk
Zendesk provides customer service software for ticketing, messaging, and knowledge used by support organizations. Organizations use Zendesk to run Zendesk Suite, Sunshine, Zendesk QA, and related products, as part of a broader software estate.
Value Graph
Zendesk is used by Air India, Airbnb, Aker Solutions, Ally Financial, Altria, American Electric Power, Analog Devices, ArcelorMittal, ASE Technology, AtkinsRealis. Value: Productivity, Risk and compliance, Capability. Drag nodes, filter types, or expand a node to follow more commonalities.
All Zendesk customer value stories (93)
Zendesk@
Air India
In India, Air India relies on Zendesk for omnichannel service.
Zendesk@
Airbnb
Product and growth teams at Airbnb review customer messaging in Zendesk QA rather than in personal files.
Zendesk@
Aker Solutions
WFM sits in the daily path at Aker Solutions, especially for product and growth teams.
Zendesk@
Ally Financial
Zendesk Suite became the place Ally Financial uses to send transactional messages from the same stack the product already uses.
Zendesk@
Altria
Product and growth teams at Altria review customer messaging in Zendesk QA rather than in personal files.
Zendesk@
American Electric Power
Utilities teams at American Electric Power treat Zendesk as the working layer for omnichannel service.
Zendesk@
Analog Devices
Analog Devices folded Sunshine into product communications so product and growth teams share one view of customer messaging.
Zendesk@
ArcelorMittal
Zendesk is how ArcelorMittal keeps support tickets visible to people who have to act on it.
Zendesk@
ASE Technology
ASE Technology standardized support tickets on Zendesk instead of keeping parallel copies.
Zendesk@
AtkinsRealis
AtkinsRealis asked for a cleaner operating picture of contact center routing. Zendesk is what they run.
Zendesk@
Aurobindo Pharma
Shared Zendesk Suite workspaces help Aurobindo Pharma keep customer support honest across teams.
Zendesk@
Barrick Gold
Barrick Gold asked for a cleaner operating picture of contact center routing. Zendesk is what they run.
Zendesk@
Bill
Bill uses Sunshine to track conversations across channels without losing the thread.
Zendesk@
Brother Industries
Brother Industries runs omnichannel service on Zendesk so ownership is obvious when work stalls.
Zendesk@
Cargill
Cargill asked for a cleaner operating picture of contact center routing. Zendesk is what they run.
Zendesk@
Centrica
Shared Zendesk AI workspaces help Centrica keep customer support honest across teams.
Zendesk@
Centroid
Shared Zendesk Suite workspaces help Centroid keep customer support honest across teams.
Zendesk@
Cerebras
A WFM rollout at Cerebras took product communications out of inboxes and into a named queue.
Zendesk@
Charter Communications
Communication Services teams at Charter Communications treat Zendesk as the working layer for omnichannel service.
Zendesk@
CircleCI
CircleCI uses Zendesk QA to track conversations across channels without losing the thread.
Zendesk@
Citrix
When support tickets outgrew homegrown tracking, Citrix brought in Zendesk.
Zendesk@
CNH Industrial
Zendesk QA became the place CNH Industrial uses to send transactional messages from the same stack the product already uses.
Zendesk@
Consolidated Edison
Shared Zendesk AI workspaces help Consolidated Edison keep customer support honest across teams.
Zendesk@
Constellation Energy
Constellation Energy folded Zendesk AI into product communications so product and growth teams share one view of customer messaging.