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ServiceNow

All ServiceNow customer value stories (155)

Consumer Discretionary
United States

ServiceNow@Booking Holdings

Shared IT Operations Management workspaces help Booking Holdings keep IT service management honest across teams.

Information Technology
China

ServiceNow@BYD Electronics

A Customer Service Management rollout at BYD Electronics took back-office automation out of inboxes and into a named queue.

Financials
United States

ServiceNow@Carlyle Group

ServiceNow is how Carlyle Group keeps IT service requests visible to people who have to act on it.

Information Technology
Israel

ServiceNow@Check Point Software

HR Service Delivery became the place Check Point Software uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Energy
United States

ServiceNow@Cheniere Energy

When IT service requests outgrew homegrown tracking, Cheniere Energy brought in ServiceNow.

Consumer Discretionary
United States

ServiceNow@Chewy

A Customer Service Management rollout at Chewy took back-office automation out of inboxes and into a named queue.

Consumer Staples
United States

ServiceNow@Church and Dwight

In the United States, Church and Dwight relies on ServiceNow for shared services.

Information Technology
United States

ServiceNow@Clearbit

Clearbit asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

Materials
United States

ServiceNow@Cleveland-Cliffs

Cleveland-Cliffs uses HR Service Delivery to take incidents and requests through a single workflow instead of email chains.

Utilities
Hong Kong

ServiceNow@CLP Holdings

Utilities teams at CLP Holdings treat ServiceNow as the working layer for shared services.

Information Technology
United States

ServiceNow@Cognizant

ServiceNow is how Cognizant keeps IT service requests visible to people who have to act on it.

Information Technology
United States

ServiceNow@CoreWeave

Shared IT Service Management workspaces help CoreWeave keep IT service management honest across teams.

Financials
France

ServiceNow@Credit Agricole

A HR Service Delivery rollout at Credit Agricole took back-office automation out of inboxes and into a named queue.

Industrials
United States

ServiceNow@Cummins

Cummins uses IT Service Management to take incidents and requests through a single workflow instead of email chains.

Industrials
Germany

ServiceNow@Daimler Truck

Daimler Truck runs shared services on ServiceNow so ownership is obvious when work stalls.

Financials
Denmark

ServiceNow@Danske Bank

Danske Bank asked for a cleaner operating picture of employee requests. ServiceNow is what they run.

Information Technology
United States

ServiceNow@Datadog

In the United States, Datadog relies on ServiceNow for shared services.

Financials
United Kingdom

ServiceNow@Deloitte

20%-50% productivity increase across business units, up to 20% reduction in days sales outstanding, and four-to-five fold ROI in workflow efficiencies.

Financials
Germany

ServiceNow@Deutsche Bank

In Germany, Deutsche Bank relies on ServiceNow for shared services.

Utilities
United States

ServiceNow@Duke Energy

Duke Energy uses IT Operations Management to take incidents and requests through a single workflow instead of email chains.

Utilities
France

ServiceNow@EDF

Teams at EDF moved employee requests onto ServiceNow after local tools started to collide.

Materials
Canada

ServiceNow@First Quantum Minerals

Operations analysts at First Quantum Minerals review repetitive desktop work in HR Service Delivery rather than in personal files.

Materials
Australia

ServiceNow@Fortescue

Fortescue uses Now Assist to take incidents and requests through a single workflow instead of email chains.

Industrials
United States

ServiceNow@Fortune Brands

When IT service requests outgrew homegrown tracking, Fortune Brands brought in ServiceNow.

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