Solution

BMC
BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Organizations use BMC to run BMC Helix, Control-M, Helix ITSM, and related products, as part of a broader software estate.
All BMC customer value stories (93)
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1Password
1Password runs shared services on BMC so ownership is obvious when work stalls.
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AES
AES folded Helix Operations Management into back-office automation so operations analysts share one view of repetitive desktop work.
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Aircall
Shared Helix ITSM workspaces help Aircall keep IT service management honest across teams.
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Amazon
Amazon asked for a cleaner operating picture of employee requests. BMC is what they run.
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AMD
A Control-M rollout at AMD took back-office automation out of inboxes and into a named queue.
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AMETEK
In the United States, AMETEK relies on BMC for shared services.
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APA
Energy teams at APA treat BMC as the working layer for shared services.
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Apollo Global Management
Helix Operations Management became the place Apollo Global Management uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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AVEVA Group
BMC is how AVEVA Group keeps IT service requests visible to people who have to act on it.
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Barclays
Financials teams at Barclays treat BMC as the working layer for shared services.
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BBVA
BBVA asked for a cleaner operating picture of employee requests. BMC is what they run.
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BOE Technology
Information Technology teams at BOE Technology treat BMC as the working layer for shared services.
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Celanese
In the United States, Celanese relies on BMC for shared services.
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Cipla
Teams at Cipla moved employee requests onto BMC after local tools started to collide.
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Citizens Financial
A AMI rollout at Citizens Financial took back-office automation out of inboxes and into a named queue.
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Coca-Cola Europacific Partners
A Helix Operations Management rollout at Coca-Cola Europacific Partners took back-office automation out of inboxes and into a named queue.
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Cohere
Teams at Cohere moved employee requests onto BMC after local tools started to collide.
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Community Health Systems
Community Health Systems runs shared services on BMC so ownership is obvious when work stalls.
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CoreWeave
CoreWeave folded AMI into back-office automation so operations analysts share one view of repetitive desktop work.
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Crocs
Shared AMI workspaces help Crocs keep IT service management honest across teams.
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Danaher
When IT service requests outgrew homegrown tracking, Danaher brought in BMC.
BMC@DCOH
Helix Operations Management became the place DCOH uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Deepgram
BMC is how Deepgram keeps IT service requests visible to people who have to act on it.
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DNB
DNB runs shared services on BMC so ownership is obvious when work stalls.
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Dotz
BMC is how Dotz keeps IT service requests visible to people who have to act on it.
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ER Snell
ER Snell runs shared services on BMC so ownership is obvious when work stalls.
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EssilorLuxottica
EssilorLuxottica standardized IT service requests on BMC instead of keeping parallel copies.
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Expeditors
AMI sits in the daily path at Expeditors, especially for operations analysts.
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FactSet
FactSet asked for a cleaner operating picture of employee requests. BMC is what they run.
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Fonterra
Consumer Staples teams at Fonterra treat BMC as the working layer for shared services.
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ForgeRock
When IT service requests outgrew homegrown tracking, ForgeRock brought in BMC.
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Fox
BMC is how Fox keeps IT service requests visible to people who have to act on it.
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Grafana Labs
AMI sits in the daily path at Grafana Labs, especially for operations analysts.
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Graphic Packaging
When IT service requests outgrew homegrown tracking, Graphic Packaging brought in BMC.
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Havas
AMI sits in the daily path at Havas, especially for operations analysts.
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Honeywell
Teams at Honeywell moved employee requests onto BMC after local tools started to collide.
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Hotels
BMC is how Hotels keeps IT service requests visible to people who have to act on it.
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Iberdrola
Iberdrola asked for a cleaner operating picture of employee requests. BMC is what they run.
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iFlytek
iFlytek standardized IT service requests on BMC instead of keeping parallel copies.
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Intruder
In the United Kingdom, Intruder relies on BMC for shared services.
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Krafton
Krafton standardized IT service requests on BMC instead of keeping parallel copies.
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Kuaishou
BMC is how Kuaishou keeps IT service requests visible to people who have to act on it.
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Lev DTVM
Information Technology teams at Lev DTVM treat BMC as the working layer for shared services.
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Lightspeed
Lightspeed asked for a cleaner operating picture of employee requests. BMC is what they run.
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Louis Dreyfus
Shared BMC Helix workspaces help Louis Dreyfus keep IT service management honest across teams.
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Lyft
In the United States, Lyft relies on BMC for shared services.
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Match Group
In the United States, Match Group relies on BMC for shared services.
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Meituan
When IT service requests outgrew homegrown tracking, Meituan brought in BMC.
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Miro
Shared BMC Helix workspaces help Miro keep IT service management honest across teams.
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Mollie
A Helix ITSM rollout at Mollie took back-office automation out of inboxes and into a named queue.
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Monzo
Helix Operations Management sits in the daily path at Monzo, especially for operations analysts.
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News
When IT service requests outgrew homegrown tracking, News brought in BMC.
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Nexi
Nexi standardized IT service requests on BMC instead of keeping parallel copies.
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Notion
A Helix Operations Management rollout at Notion took back-office automation out of inboxes and into a named queue.
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Pepperl+Fuchs
Teams at Pepperl+Fuchs moved employee requests onto BMC after local tools started to collide.
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Perkins and Will
Teams at Perkins and Will moved employee requests onto BMC after local tools started to collide.
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Petco
BMC is how Petco keeps IT service requests visible to people who have to act on it.
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Public Storage
Public Storage folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.
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Rakuten
BMC is how Rakuten keeps IT service requests visible to people who have to act on it.
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Regeneron
Shared Control-M workspaces help Regeneron keep IT service management honest across teams.
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REI
Operations analysts at REI review repetitive desktop work in Helix Operations Management rather than in personal files.
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Ricoh
Operations analysts at Ricoh review repetitive desktop work in BMC Helix rather than in personal files.
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Roche
Shared AMI workspaces help Roche keep IT service management honest across teams.
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Roku
Teams at Roku moved employee requests onto BMC after local tools started to collide.
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Roper Technologies
Helix ITSM became the place Roper Technologies uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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SambaNova
In the United States, SambaNova relies on BMC for shared services.
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Saudi Aramco
Operations analysts at Saudi Aramco review repetitive desktop work in BMC Helix rather than in personal files.
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Seagen
Seagen folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.
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ServiceNow
ServiceNow runs shared services on BMC so ownership is obvious when work stalls.
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Siemens Digital Industries
Siemens Digital Industries runs shared services on BMC so ownership is obvious when work stalls.
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Siemens Healthineers
Operations analysts at Siemens Healthineers review repetitive desktop work in BMC Helix rather than in personal files.
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SK Hynix
SK Hynix uses Helix ITSM to take incidents and requests through a single workflow instead of email chains.
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Skechers
A BMC Helix rollout at Skechers took back-office automation out of inboxes and into a named queue.
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Sketch
In the Netherlands, Sketch relies on BMC for shared services.
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SMIC
SMIC asked for a cleaner operating picture of employee requests. BMC is what they run.
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Southern Copper
When IT service requests outgrew homegrown tracking, Southern Copper brought in BMC.
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Statkraft
BMC is how Statkraft keeps IT service requests visible to people who have to act on it.
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Supercell
In Finland, Supercell relies on BMC for shared services.
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Synack
Synack asked for a cleaner operating picture of employee requests. BMC is what they run.
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T. Rowe Price
Financials teams at T. Rowe Price treat BMC as the working layer for shared services.
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Tencent Games
Tencent Games folded BMC Helix into back-office automation so operations analysts share one view of repetitive desktop work.
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Tyson Foods
Teams at Tyson Foods moved employee requests onto BMC after local tools started to collide.
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Under Armour
BMC Helix became the place Under Armour uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Uniper
Uniper standardized IT service requests on BMC instead of keeping parallel copies.
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United Utilities
Teams at United Utilities moved employee requests onto BMC after local tools started to collide.
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Verizon
Verizon asked for a cleaner operating picture of employee requests. BMC is what they run.
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Viking Cruises
Viking Cruises runs shared services on BMC so ownership is obvious when work stalls.
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Visteon
Visteon asked for a cleaner operating picture of employee requests. BMC is what they run.
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Vizio
Vizio uses AMI to take incidents and requests through a single workflow instead of email chains.
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Warner Music Group
In the United States, Warner Music Group relies on BMC for shared services.
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WEC Energy
BMC is how WEC Energy keeps IT service requests visible to people who have to act on it.
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Whitbread
Whitbread runs shared services on BMC so ownership is obvious when work stalls.
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ZoomInfo
ZoomInfo asked for a cleaner operating picture of employee requests. BMC is what they run.