Story
ServiceNow
CoreWeaveServiceNow Supports IT Service Management at CoreWeave
CoreWeave, an information technology organization in the United States, uses IT Service Management from ServiceNow to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service management stays visible to adjacent teams through IT Service Management |
| Capability | IT and employees work from the same IT Service Management record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
Story
CoreWeave grew IT service requests faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. IT and employees were the ones stitching the picture together by hand.
Rolling out IT Service Management put IT service management on ServiceNow. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. CoreWeave keeps the product in the path where work already happens, so IT and employees do not context-switch into a graveyard system used only for audits.
The visible result is steadier IT service management. IT service requests is easier to inspect, and adjacent groups can join IT and employees without a guided tour of someone's desktop.
