Story
ServiceNow
AkzoNobelAkzoNobel Uses HR Service Delivery for Employee Requests
AkzoNobel, a materials organization in the Netherlands, uses HR Service Delivery from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same HR Service Delivery record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Inside AkzoNobel, shared services used to depend on whoever still had the latest file. That pattern is common in materials groups working out of the Netherlands. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
AkzoNobel uses HR Service Delivery from ServiceNow as the working layer for employee requests. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What AkzoNobel gets from ServiceNow is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
