Story
ServiceNow
AVEVA GroupAVEVA Group Modernizes Employee Requests with ServiceNow
AVEVA Group, an information technology organization in the United Kingdom, uses IT Service Management from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IT Service Management is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
AVEVA Group is based in the United Kingdom and runs information technology operations at a scale where employee requests cannot live in side channels. HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.
The company runs shared services on ServiceNow, with IT Service Management as the product HR, facilities, and finance ops actually open. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. For AVEVA Group, that means HR, facilities, and finance ops can open one workflow, see employee requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for employee requests.
