Story
Zoom
Carrier GlobalZoom Supports Program Management at Carrier Global
Carrier Global, an industrials organization in the United States, uses Zoom Meetings from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Program management stays visible to adjacent teams through Zoom Meetings |
| Capability | Project and operations leads work from the same Zoom Meetings record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
Story
Carrier Global grew cross-team delivery faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out Zoom Meetings put program management on Zoom. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Carrier Global keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
