Story
Zoom
BandaiBandai Brings Cross-team Delivery onto Zoom
Bandai, a consumer discretionary organization in Japan, uses Zoom Contact Center from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Zoom Contact Center |
Story
Inside Bandai, program management used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of Japan. Project and operations leads needed a system that would still make sense after the original project team moved on.
Bandai uses Zoom Contact Center from Zoom as the working layer for cross-team delivery. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Bandai gets from Zoom is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
