Solution

Pega
All Pega customer value stories (93)
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Deutsche Bahn
Deutsche Bahn asked for a cleaner operating picture of employee requests. Pega is what they run.
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Deutsche Bank
Pega Platform sits in the daily path at Deutsche Bank, especially for operations analysts.
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Diamondback Energy
A Pega Process AI rollout at Diamondback Energy took back-office automation out of inboxes and into a named queue.
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Dogo
Pega is how Dogo keeps IT service requests visible to people who have to act on it.
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easyJet
Pega is how easyJet keeps IT service requests visible to people who have to act on it.
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Essential Utilities
Essential Utilities asked for a cleaner operating picture of employee requests. Pega is what they run.
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Fastly
Information Technology teams at Fastly treat Pega as the working layer for shared services.
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Fluor
Shared Pega Platform workspaces help Fluor keep IT service management honest across teams.
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Fonterra
Fonterra uses Pega Customer Decision Hub to take incidents and requests through a single workflow instead of email chains.
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Gladly
Gladly asked for a cleaner operating picture of employee requests. Pega is what they run.
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Goldman Sachs
Goldman Sachs uses Pega Customer Decision Hub to take incidents and requests through a single workflow instead of email chains.
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HCA Healthcare
Pega Customer Decision Hub became the place HCA Healthcare uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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Hikma
Hikma folded Pega Smart Claims into back-office automation so operations analysts share one view of repetitive desktop work.
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JFE Holdings
Materials teams at JFE Holdings treat Pega as the working layer for shared services.
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Kyocera
Shared Pega Smart Claims workspaces help Kyocera keep IT service management honest across teams.
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Lacework
Lacework uses Pega Customer Decision Hub to take incidents and requests through a single workflow instead of email chains.
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Lactalis
Lactalis runs shared services on Pega so ownership is obvious when work stalls.
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Lemtrans
In the United States, Lemtrans relies on Pega for shared services.
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Lowe's
Lowe's runs shared services on Pega so ownership is obvious when work stalls.
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Mass General Brigham
Teams at Mass General Brigham moved employee requests onto Pega after local tools started to collide.
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Mayo Clinic
Mayo Clinic asked for a cleaner operating picture of employee requests. Pega is what they run.
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Midjourney
In the United States, Midjourney relies on Pega for shared services.
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Mitsubishi Electric
Pega Platform sits in the daily path at Mitsubishi Electric, especially for operations analysts.
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Morgan Stanley
Pega Customer Service sits in the daily path at Morgan Stanley, especially for operations analysts.