Story
Pega
KyoceraKyocera Extends Pega Smart Claims Across IT Service Management
Kyocera, an information technology organization in Japan, uses Pega Smart Claims from Pega to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service management stays visible to adjacent teams through Pega Smart Claims |
| Capability | IT and employees work from the same Pega Smart Claims record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
Story
Inside Kyocera, IT service management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of Japan. IT and employees needed a system that would still make sense after the original project team moved on.
Kyocera uses Pega Smart Claims from Pega as the working layer for IT service requests. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Kyocera gets from Pega is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
