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Pega

All Pega customer value stories (93)

Financials
United States

Pega@Nasdaq

Nasdaq uses Pega Customer Decision Hub to take incidents and requests through a single workflow instead of email chains.

Information Technology
United States

Pega@National Instruments

Shared Pega Process AI workspaces help National Instruments keep IT service management honest across teams.

Information Technology
United States

Pega@Navan

In the United States, Navan relies on Pega for shared services.

Industrials
Sweden

Pega@NCC

Pega Customer Decision Hub became the place NCC uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Consumer Discretionary
United States

Pega@Nike

Nike standardized IT service requests on Pega instead of keeping parallel copies.

Consumer Discretionary
United States

Pega@O'Reilly Automotive

Shared Pega Smart Claims workspaces help O'Reilly Automotive keep IT service management honest across teams.

Consumer Staples
Singapore

Pega@Olam

Olam runs shared services on Pega so ownership is obvious when work stalls.

Industrials
Japan

Pega@Omron

Pega is how Omron keeps IT service requests visible to people who have to act on it.

Information Technology
Israel

Pega@Orca Security

In Israel, Orca Security relies on Pega for shared services.

Materials
United States

Pega@Packaging Corporation of America

Shared Pega Customer Decision Hub workspaces help Packaging Corporation of America keep IT service management honest across teams.

Information Technology
United States

Pega@People

Teams at People moved employee requests onto Pega after local tools started to collide.

Consumer Staples
France

Pega@Pernod Ricard

Pernod Ricard uses Pega Smart Claims to take incidents and requests through a single workflow instead of email chains.

Consumer Staples
United States

Pega@Philip Morris International

When IT service requests outgrew homegrown tracking, Philip Morris International brought in Pega.

Communication Services
Israel

Pega@Playtika

When IT service requests outgrew homegrown tracking, Playtika brought in Pega.

Consumer Discretionary
France

Pega@Renault

Shared Pega Smart Claims workspaces help Renault keep IT service management honest across teams.

Information Technology
Japan

Pega@Renesas

Renesas asked for a cleaner operating picture of employee requests. Pega is what they run.

Consumer Discretionary
United States

Pega@RH

A Pega Customer Service rollout at RH took back-office automation out of inboxes and into a named queue.

Materials
United Kingdom

Pega@Rio Tinto

Rio Tinto asked for a cleaner operating picture of employee requests. Pega is what they run.

Industrials
United States

Pega@SAIC

SAIC folded Pega Smart Claims into back-office automation so operations analysts share one view of repetitive desktop work.

Consumer Discretionary
China

Pega@SAIC Motor

When IT service requests outgrew homegrown tracking, SAIC Motor brought in Pega.

Information Technology
United States

Pega@Salesforce

Shared Pega Smart Claims workspaces help Salesforce keep IT service management honest across teams.

Communication Services
United States

Pega@Sony Music

Sony Music uses Pega Customer Service to take incidents and requests through a single workflow instead of email chains.

Financials
United Kingdom

Pega@Standard Chartered

In the United Kingdom, Standard Chartered relies on Pega for shared services.

Consumer Discretionary
United States

Pega@Starbucks

When IT service requests outgrew homegrown tracking, Starbucks brought in Pega.

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