Story
Pega
Essential UtilitiesEssential Utilities Modernizes Employee Requests with Pega
Essential Utilities, a utilities organization in the United States, uses Pega Platform from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Pega Platform record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Essential Utilities is based in the United States and runs utilities operations at a scale where employee requests cannot live in side channels. HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.
The company runs shared services on Pega, with Pega Platform as the product HR, facilities, and finance ops actually open. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. For Essential Utilities, that means HR, facilities, and finance ops can open one workflow, see employee requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for employee requests.
