Story
Pega
CH RobinsonCH Robinson Extends Pega Smart Claims Across Shared Services
CH Robinson, an industrials organization in the United States, uses Pega Smart Claims from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Shared services stays visible to adjacent teams through Pega Smart Claims |
| Capability | HR, facilities, and finance ops work from the same Pega Smart Claims record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
Story
Inside CH Robinson, shared services used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
CH Robinson uses Pega Smart Claims from Pega as the working layer for employee requests. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What CH Robinson gets from Pega is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
