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Solution

BMC

All BMC customer value stories (93)

Information Technology
United States

BMC@Miro

Shared BMC Helix workspaces help Miro keep IT service management honest across teams.

Financials
Netherlands

BMC@Mollie

A Helix ITSM rollout at Mollie took back-office automation out of inboxes and into a named queue.

Financials
United Kingdom

BMC@Monzo

Helix Operations Management sits in the daily path at Monzo, especially for operations analysts.

Communication Services
United States

BMC@News

When IT service requests outgrew homegrown tracking, News brought in BMC.

Financials
Italy

BMC@Nexi

Nexi standardized IT service requests on BMC instead of keeping parallel copies.

Information Technology
United States

BMC@Notion

A Helix Operations Management rollout at Notion took back-office automation out of inboxes and into a named queue.

Industrials
Germany

BMC@Pepperl+Fuchs

Teams at Pepperl+Fuchs moved employee requests onto BMC after local tools started to collide.

Industrials
United States

BMC@Perkins and Will

Teams at Perkins and Will moved employee requests onto BMC after local tools started to collide.

Consumer Discretionary
United States

BMC@Petco

BMC is how Petco keeps IT service requests visible to people who have to act on it.

Real Estate
United States

BMC@Public Storage

Public Storage folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
Japan

BMC@Rakuten

BMC is how Rakuten keeps IT service requests visible to people who have to act on it.

Health Care
United States

BMC@Regeneron

Shared Control-M workspaces help Regeneron keep IT service management honest across teams.

Consumer Discretionary
United States

BMC@REI

Operations analysts at REI review repetitive desktop work in Helix Operations Management rather than in personal files.

Information Technology
Japan

BMC@Ricoh

Operations analysts at Ricoh review repetitive desktop work in BMC Helix rather than in personal files.

Health Care
Switzerland

BMC@Roche

Shared AMI workspaces help Roche keep IT service management honest across teams.

Communication Services
United States

BMC@Roku

Teams at Roku moved employee requests onto BMC after local tools started to collide.

Information Technology
United States

BMC@Roper Technologies

Helix ITSM became the place Roper Technologies uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Information Technology
United States

BMC@SambaNova

In the United States, SambaNova relies on BMC for shared services.

Energy
Saudi Arabia

BMC@Saudi Aramco

Operations analysts at Saudi Aramco review repetitive desktop work in BMC Helix rather than in personal files.

Health Care
United States

BMC@Seagen

Seagen folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
United States

BMC@ServiceNow

ServiceNow runs shared services on BMC so ownership is obvious when work stalls.

Information Technology
Germany

BMC@Siemens Digital Industries

Siemens Digital Industries runs shared services on BMC so ownership is obvious when work stalls.

Health Care
Germany

BMC@Siemens Healthineers

Operations analysts at Siemens Healthineers review repetitive desktop work in BMC Helix rather than in personal files.

Information Technology
South Korea

BMC@SK Hynix

SK Hynix uses Helix ITSM to take incidents and requests through a single workflow instead of email chains.

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