Solution

BMC
All BMC customer value stories (93)
BMC@
Miro
Shared BMC Helix workspaces help Miro keep IT service management honest across teams.
BMC@
Mollie
A Helix ITSM rollout at Mollie took back-office automation out of inboxes and into a named queue.
BMC@
Monzo
Helix Operations Management sits in the daily path at Monzo, especially for operations analysts.
BMC@
News
When IT service requests outgrew homegrown tracking, News brought in BMC.
BMC@
Nexi
Nexi standardized IT service requests on BMC instead of keeping parallel copies.
BMC@
Notion
A Helix Operations Management rollout at Notion took back-office automation out of inboxes and into a named queue.
BMC@
Pepperl+Fuchs
Teams at Pepperl+Fuchs moved employee requests onto BMC after local tools started to collide.
BMC@
Perkins and Will
Teams at Perkins and Will moved employee requests onto BMC after local tools started to collide.
BMC@
Petco
BMC is how Petco keeps IT service requests visible to people who have to act on it.
BMC@
Public Storage
Public Storage folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.
BMC@
Rakuten
BMC is how Rakuten keeps IT service requests visible to people who have to act on it.
BMC@
Regeneron
Shared Control-M workspaces help Regeneron keep IT service management honest across teams.
BMC@
REI
Operations analysts at REI review repetitive desktop work in Helix Operations Management rather than in personal files.
BMC@
Ricoh
Operations analysts at Ricoh review repetitive desktop work in BMC Helix rather than in personal files.
BMC@
Roche
Shared AMI workspaces help Roche keep IT service management honest across teams.
BMC@
Roku
Teams at Roku moved employee requests onto BMC after local tools started to collide.
BMC@
Roper Technologies
Helix ITSM became the place Roper Technologies uses to hand stable, rules-based tasks to software robots so people handle exceptions.
BMC@
SambaNova
In the United States, SambaNova relies on BMC for shared services.
BMC@
Saudi Aramco
Operations analysts at Saudi Aramco review repetitive desktop work in BMC Helix rather than in personal files.
BMC@
Seagen
Seagen folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.
BMC@
ServiceNow
ServiceNow runs shared services on BMC so ownership is obvious when work stalls.
BMC@
Siemens Digital Industries
Siemens Digital Industries runs shared services on BMC so ownership is obvious when work stalls.
BMC@
Siemens Healthineers
Operations analysts at Siemens Healthineers review repetitive desktop work in BMC Helix rather than in personal files.
BMC@
SK Hynix
SK Hynix uses Helix ITSM to take incidents and requests through a single workflow instead of email chains.