Story
BMC
RocheRoche Runs IT Service Management with BMC
Roche, a health care organization in Switzerland, uses AMI from BMC to support IT service management for IT and employees.
Shared AMI workspaces help Roche keep IT service management honest across teams.
“In Switzerland, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | AMI is the governed place IT and employees use for IT service management |
Story
Roche did not need another dashboard that nobody opened. It needed IT service management to move. In Switzerland, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
AMI from BMC is now in that path. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
Roche can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
