Story
BMC
NotionNotion Extends Helix Operations Management Across Back-office Automation
Notion, an information technology organization in the United States, uses Helix Operations Management from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Back-office automation stays visible to adjacent teams through Helix Operations Management |
| Capability | Operations analysts work from the same Helix Operations Management record for repetitive desktop work |
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
Story
Inside Notion, back-office automation used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Operations analysts needed a system that would still make sense after the original project team moved on.
Notion uses Helix Operations Management from BMC as the working layer for repetitive desktop work. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: back-office automation has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Notion gets from BMC is a durable place to run back-office automation and a way for operations analysts to see the same repetitive desktop work at the same time.
