Story
BMC
Public StoragePublic Storage Brings Repetitive Desktop Work onto BMC
Public Storage, a real estate organization in the United States, uses Helix ITSM from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for repetitive desktop work |
| Capability | Back-office automation stays visible to adjacent teams through Helix ITSM |
Story
Inside Public Storage, back-office automation used to depend on whoever still had the latest file. That pattern is common in real estate groups working out of the United States. Operations analysts needed a system that would still make sense after the original project team moved on.
Public Storage uses Helix ITSM from BMC as the working layer for repetitive desktop work. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: back-office automation has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Public Storage gets from BMC is a durable place to run back-office automation and a way for operations analysts to see the same repetitive desktop work at the same time.
