Story
BMC
CohereCohere Extends Helix Operations Management Across Shared Services
Cohere, an information technology organization in Canada, uses Helix Operations Management from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Helix Operations Management is the governed place HR, facilities, and finance ops use for shared services |
Story
Inside Cohere, shared services used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of Canada. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Cohere uses Helix Operations Management from BMC as the working layer for employee requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Cohere gets from BMC is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
