Story
BMC
Citizens FinancialCitizens Financial Runs Back-office Automation with BMC
Citizens Financial, a financials organization in the United States, uses AMI from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Risk and compliance | AMI is the governed place operations analysts use for back-office automation |
| Capability | New joiners can see how back-office automation actually runs |
Story
Citizens Financial grew repetitive desktop work faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out AMI put back-office automation on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Citizens Financial keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
