Story
Appian
Akamai TechnologiesAkamai Technologies Modernizes Repetitive Desktop Work with Appian
Akamai Technologies, an information technology organization in the United States, uses Appian Platform from Appian to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for repetitive desktop work |
| Capability | Back-office automation stays visible to adjacent teams through Appian Platform |
| Capability | Operations analysts work from the same Appian Platform record for repetitive desktop work |
Story
Akamai Technologies grew repetitive desktop work faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out Appian Platform put back-office automation on Appian. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Akamai Technologies keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
