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Solution

Salesforce

All Salesforce customer value stories (93)

Health Care
Denmark

Salesforce@Novo Nordisk

Novo Nordisk folded Service Cloud into lifecycle marketing so marketers and ops share one view of campaign execution.

Consumer Staples
Singapore

Salesforce@Olam

Olam runs revenue operations on Salesforce so ownership is obvious when work stalls.

Information Technology
China

Salesforce@OPPO

Sellers and partner managers at OPPO review pipeline and account data in Sales Cloud rather than in personal files.

Consumer Discretionary
United States

Salesforce@Penske Automotive

Penske Automotive standardized customer profiles on Salesforce instead of keeping parallel copies.

Energy
United States

Salesforce@Phillips 66

Teams at Phillips 66 moved customer profiles onto Salesforce after local tools started to collide.

Industrials
Germany

Salesforce@Phoenix Contact

Agents and team leads at Phoenix Contact review case handling in Sales Cloud rather than in personal files.

Utilities
United States

Salesforce@PPL

Utilities teams at PPL treat Salesforce as the working layer for lifecycle marketing.

Consumer Staples
United States

Salesforce@Procter and Gamble

Procter and Gamble runs revenue operations on Salesforce so ownership is obvious when work stalls.

Energy
Thailand

Salesforce@PTT

Teams at PTT moved case handling onto Salesforce after local tools started to collide.

Information Technology
United States

Salesforce@Pure Storage

Pure Storage runs lifecycle marketing on Salesforce so ownership is obvious when work stalls.

Information Technology
Japan

Salesforce@Rakuten

In Japan, Rakuten relies on Salesforce for customer service operations.

Consumer Discretionary
United States

Salesforce@Ralph Lauren

Ralph Lauren standardized customer profiles on Salesforce instead of keeping parallel copies.

Financials
United Kingdom

Salesforce@Revolut

Revolut uses Sales Cloud to stitch identities so service, sales, and marketing share a working profile.

Utilities
Germany

Salesforce@RWE

When case handling outgrew homegrown tracking, RWE brought in Salesforce.

Industrials
Ireland

Salesforce@Ryanair

Industrials teams at Ryanair treat Salesforce as the working layer for revenue operations.

Health Care
France

Salesforce@Sanofi

In France, Sanofi relies on Salesforce for lifecycle marketing.

Information Technology
Japan

Salesforce@Seiko Epson

Marketing Cloud sits in the daily path at Seiko Epson, especially for agents and team leads.

Information Technology
Hong Kong

Salesforce@SenseTime

Service Cloud became the place SenseTime uses to keep customer context in one place instead of scattered spreadsheets.

Information Technology
Canada

Salesforce@Shopify

Data Cloud became the place Shopify uses to route and resolve customer issues with the same record sellers already use.

Real Estate
United States

Salesforce@Simon Property Group

Agents and team leads at Simon Property Group review case handling in Sales Cloud rather than in personal files.

Health Care
United Kingdom

Salesforce@Smith and Nephew

When campaign execution outgrew homegrown tracking, Smith and Nephew brought in Salesforce.

Financials
France

Salesforce@Societe Generale

Societe Generale runs customer data operations on Salesforce so ownership is obvious when work stalls.

Utilities
Norway

Salesforce@Statkraft

Sellers and partner managers at Statkraft review pipeline and account data in Marketing Cloud rather than in personal files.

Financials
United States

Salesforce@StoneX

StoneX standardized pipeline and account data on Salesforce instead of keeping parallel copies.

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