Story
Pega
Standard CharteredStandard Chartered Adopts Pega for Shared Services
Standard Chartered, a financials organization in the United Kingdom, uses Pega Smart Claims from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how shared services actually runs |
Story
Inside Standard Chartered, shared services used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United Kingdom. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Standard Chartered uses Pega Smart Claims from Pega as the working layer for employee requests. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Standard Chartered gets from Pega is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
