Industry
Utilities
All Utilities customer value stories (350)
Zendesk@
Consolidated Edison
Shared Zendesk AI workspaces help Consolidated Edison keep customer support honest across teams.
Microsoft Azure@
Consolidated Edison
When backup and failover outgrew homegrown tracking, Consolidated Edison brought in Microsoft Azure.
DocuSign@
Consolidated Edison
When distributed meetings outgrew homegrown tracking, Consolidated Edison brought in DocuSign.
Tenable@
Consolidated Edison
When private application access outgrew homegrown tracking, Consolidated Edison brought in Tenable.
OpenAI@
Consolidated Edison
Consolidated Edison asked for a cleaner operating picture of task agents. OpenAI is what they run.
Cisco@
Consolidated Edison
Consolidated Edison runs network operations on Cisco so ownership is obvious when work stalls.
Infor@
Consolidated Edison
Teams at Consolidated Edison moved procurement and payables onto Infor after local tools started to collide.
Snyk@
Consolidated Edison
Consolidated Edison uses Snyk AppRisk to build, test, and ship from one pipeline instead of a pile of scripts.
Dataiku@
Constellation Energy
LLM Mesh sits in the daily path at Constellation Energy, especially for analysts and finance partners.
Adobe@
Constellation Energy
In the United States, Constellation Energy relies on Adobe for experience delivery.
Zendesk@
Constellation Energy
Constellation Energy folded Zendesk AI into product communications so product and growth teams share one view of customer messaging.
Okta@
Dominion Energy
Dominion Energy standardized inbound threat mail on Okta instead of keeping parallel copies.
Palantir@
Dominion Energy
Palantir is how Dominion Energy keeps feature pipelines visible to people who have to act on it.
Elastic@
Dominion Energy
Kibana sits in the daily path at Dominion Energy, especially for on-call engineers.
AVEVA@
Dominion Energy
Design engineers at Dominion Energy review product design in E3D rather than in personal files.
Hexagon@
Dominion Energy
Hexagon is how Dominion Energy keeps simulation visible to people who have to act on it.
Dassault Systemes@
DTE Energy
DTE Energy folded 3DEXPERIENCE into plant and field operations so operations engineers share one view of operations visibility.
Deel@
DTE Energy
Deel EOR became the place DTE Energy uses to keep contracts, tax, and local labor rules in the same system that runs pay.
Netskope@
DTE Energy
IAM and helpdesk at DTE Energy review access control in Netskope SSE rather than in personal files.
Cadence@
Duke Energy
Sigrity became the place Duke Energy uses to test options digitally before committing shop-floor time.
Deel@
Duke Energy
HR, legal, and payroll at Duke Energy review employment compliance in Deel HR rather than in personal files.
Snowflake@
Duke Energy
Unistore became the place Duke Energy uses to train and ship models on the same lakehouse the business already trusts.
Canva@
Duke Energy
A Canva rollout at Duke Energy took research and listening out of inboxes and into a named queue.
ServiceNow@
Duke Energy
Duke Energy uses IT Operations Management to take incidents and requests through a single workflow instead of email chains.