Information Technology

PagerDuty@GoDoWorks

GoDoWorks uses PagerDuty Operations Cloud to turn operational signals into detections the SOC can actually use.

Dassault Systemes@GoDoWorks

Engineering and quality at GoDoWorks review product lifecycle data in CATIA rather than in personal files.

Smartsheet@GoDoWorks

GoDoWorks standardized distributed meetings on Smartsheet instead of keeping parallel copies.

OpenAI@GoDoWorks

GoDoWorks folded GPT-4o into customer and product conversations so product and contact center teams share one view of spoken interfaces.

NVIDIA@GoDoWorks

Shared Omniverse workspaces help GoDoWorks keep customer and product conversations honest across teams.

SAS@Gong

A SAS Viya rollout at Gong took real-time operations out of inboxes and into a named queue.

PTC@Gong

Information Technology teams at Gong treat PTC as the working layer for change control.

Canva@Gong

Gong uses Canva Presentations to produce on-brand assets without waiting on a single studio bottleneck.

Dassault Systemes@Gong

A CATIA rollout at Gong took change control out of inboxes and into a named queue.

Qualtrics@Gong

Gong standardized content production on Qualtrics instead of keeping parallel copies.

Oracle@Gong

Gong folded Oracle Fusion into order to cash so order desk and finance share one view of order management.

Okta@GoVivace

GoVivace runs email security on Okta so ownership is obvious when work stalls.

New Relic@GoVivace

GoVivace standardized application health on New Relic instead of keeping parallel copies.

Palo Alto Networks@GoVivace

GoVivace uses Cortex XSOAR to see host activity in one console instead of waiting on local logs.

Singapore

Anthropic@Grab

5.7pp increase in merchant issue resolution rate, 8% growth in inbound merchant conversations, and 25% reduction in negative merchant sentiment.

Google Cloud@Gradient Labs

Gradient Labs asked for a cleaner operating picture of cloud landing zones. Google Cloud is what they run.

Dynatrace@Gradient Labs

Gradient Labs runs detection engineering on Dynatrace so ownership is obvious when work stalls.

Anthropic@Gradient Labs

80-90% resolution rates for automated customer support with 98% satisfaction outcomes achieved, automating nearly 80% of customer support and operations tasks.

CyberArk@Gradient Labs

Privilege Cloud became the place Gradient Labs uses to let staff reach internal apps without hauling all traffic through a legacy VPN.

SAS@Gradient Labs

Data scientists and ML engineers at Gradient Labs review feature pipelines in SAS Visual Analytics rather than in personal files.

monday.com@Gradient Labs

A monday CRM rollout at Gradient Labs took program management out of inboxes and into a named queue.

MongoDB@Gradient Labs

Gradient Labs uses MongoDB Atlas to train and ship models on the same lakehouse the business already trusts.

BMC@Grafana Labs

AMI sits in the daily path at Grafana Labs, especially for operations analysts.