Story
Oracle
GongOracle at Gong: Order Management
Gong, an information technology organization in the United States, uses Oracle Fusion from Oracle to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Oracle Fusion is the governed place order desk and finance use for order to cash |
| Capability | New joiners can see how order to cash actually runs |
Story
Gong grew order management faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Oracle Fusion put order to cash on Oracle. Oracle delivers enterprise applications, databases, and cloud infrastructure, including Fusion Cloud ERP and Oracle Cloud Infrastructure. Gong keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
