Story
SAS
GongGong Modernizes Event Streams with SAS
Gong, an information technology organization in the United States, uses SAS Viya from SAS to support real-time operations for platform engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because event streams has a clear owner |
| Productivity | Handoffs in real-time operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how real-time operations actually runs |
Story
Gong grew event streams faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Platform engineers were the ones stitching the picture together by hand.
Rolling out SAS Viya put real-time operations on SAS. SAS provides analytics and AI software used for statistics, risk, customer intelligence, and decisioning in regulated industries. Gong keeps the product in the path where work already happens, so platform engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier real-time operations. Event streams is easier to inspect, and adjacent groups can join platform engineers without a guided tour of someone's desktop.
