Story
BMC
Grafana LabsBMC at Grafana Labs: Repetitive Desktop Work
Grafana Labs, an information technology organization in the United States, uses AMI from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | AMI is the governed place operations analysts use for back-office automation |
| Capability | New joiners can see how back-office automation actually runs |
Story
Grafana Labs grew repetitive desktop work faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out AMI put back-office automation on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Grafana Labs keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
