Story
New Relic
American AirlinesHow American Airlines Runs Production Support on New Relic IAST
American Airlines, an industrials organization in the United States, uses New Relic IAST from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same New Relic IAST record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Industrials work at American Airlines spans more than one site, even when headquarters sits in the United States. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
New Relic (New Relic IAST) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. American Airlines uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
