Story
New Relic
AdobeAdobe Extends NRQL Across Incident Management
Adobe, an information technology organization in the United States, uses NRQL from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | NRQL is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Adobe did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
NRQL from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Adobe can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
