Story
New Relic
AllstateNew Relic at Allstate: Application Health
Allstate, a financials organization in the United States, uses New Relic AI from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through New Relic AI |
| Capability | SREs and developers work from the same New Relic AI record for application health |
Story
Allstate did not need another dashboard that nobody opened. It needed production support to move. In the United States, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
New Relic AI from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
Allstate can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
