Zendesk

Zendesk@Konami

When support tickets outgrew homegrown tracking, Konami brought in Zendesk.

Zendesk@LATAM Airlines

LATAM Airlines runs omnichannel service on Zendesk so ownership is obvious when work stalls.

Zendesk@Lear

Shared Sunshine workspaces help Lear keep customer support honest across teams.

Zendesk@LVMH

Consumer Discretionary teams at LVMH treat Zendesk as the working layer for omnichannel service.

Zendesk@Martinrea

Teams at Martinrea moved contact center routing onto Zendesk after local tools started to collide.

Zendesk@Mayo Clinic Platform

Health Care teams at Mayo Clinic Platform treat Zendesk as the working layer for omnichannel service.

Zendesk@Mobileye

Mobileye runs omnichannel service on Zendesk so ownership is obvious when work stalls.

Zendesk@Monzo

A Sunshine rollout at Monzo took product communications out of inboxes and into a named queue.

Zendesk@Nationwide

Zendesk AI became the place Nationwide uses to send transactional messages from the same stack the product already uses.

Zendesk@NHS England

NHS England standardized support tickets on Zendesk instead of keeping parallel copies.

Zendesk@Niantic

Niantic runs omnichannel service on Zendesk so ownership is obvious when work stalls.

Zendesk@Nippon Steel

Zendesk Suite became the place Nippon Steel uses to send transactional messages from the same stack the product already uses.

Zendesk@Northern Trust

Financials teams at Northern Trust treat Zendesk as the working layer for omnichannel service.

Zendesk@Optimizely

Teams at Optimizely moved contact center routing onto Zendesk after local tools started to collide.

Zendesk@Oscar Health

Oscar Health runs omnichannel service on Zendesk so ownership is obvious when work stalls.

Zendesk@Panasonic Automotive

Product and growth teams at Panasonic Automotive review customer messaging in WFM rather than in personal files.

Zendesk@Perkins and Will

Perkins and Will runs omnichannel service on Zendesk so ownership is obvious when work stalls.

Zendesk@Petrobras

Petrobras folded Zendesk QA into product communications so product and growth teams share one view of customer messaging.

Zendesk@Peugeot

Zendesk is how Peugeot keeps support tickets visible to people who have to act on it.

Zendesk@Pokemon Company

Pokemon Company standardized support tickets on Zendesk instead of keeping parallel copies.

Zendesk@Pure Storage

Shared WFM workspaces help Pure Storage keep customer support honest across teams.

Zendesk@RELX

Teams at RELX moved contact center routing onto Zendesk after local tools started to collide.

Zendesk@Roche

Roche folded Zendesk Suite into product communications so product and growth teams share one view of customer messaging.

Zendesk@Safran

Safran runs omnichannel service on Zendesk so ownership is obvious when work stalls.