Story
Zendesk
RocheZendesk Supports Product Communications at Roche
Roche, a health care organization in Switzerland, uses Zendesk Suite from Zendesk to support product communications for product and growth teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because customer messaging has a clear owner |
| Risk and compliance | Zendesk Suite is the governed place product and growth teams use for product communications |
| Capability | New joiners can see how product communications actually runs |
Story
Roche is based in Switzerland and runs health care operations at a scale where customer messaging cannot live in side channels. Product and growth teams were reconciling competing copies of the same work, which slowed product communications and hid who owned the next step.
The company runs product communications on Zendesk, with Zendesk Suite as the product product and growth teams actually open. Zendesk provides customer service software for ticketing, messaging, and knowledge used by support organizations. For Roche, that means product and growth teams can open one workflow, see customer messaging, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for customer messaging.
