Communication Services

Dropbox@Verizon

Verizon uses Dropbox to run reliable video and chat for people who are rarely in the same room.

Sage@Verizon

Sage is how Verizon keeps financial close visible to people who have to act on it.

OpenAI@Verizon

Verizon runs research and writing on OpenAI so ownership is obvious when work stalls.

BMC@Verizon

Verizon asked for a cleaner operating picture of employee requests. BMC is what they run.

Datadog@Verizon

Verizon asked for a cleaner operating picture of on-call response. Datadog is what they run.

Okta@Verizon

Teams at Verizon moved access control onto Okta after local tools started to collide.

Zendesk@Verizon

Communication Services teams at Verizon treat Zendesk as the working layer for omnichannel service.

Qualtrics@Vivendi

CustomerXM sits in the daily path at Vivendi, especially for CX and people teams.

Check Point@Vivendi

Shared Check Point Quantum workspaces help Vivendi keep cloud security review honest across teams.

Twilio@Vivendi

Twilio Messaging sits in the daily path at Vivendi, especially for product and growth teams.

PagerDuty@Vivendi

Vivendi standardized log investigation on PagerDuty instead of keeping parallel copies.

United Kingdom

Microsoft Azure@Vodafone

60% of customer interactions automated and 12% year-over-year reduction in call center contact frequency achieved, with TOBi handling 25-30 million conversations monthly.

Google Cloud@Walt Disney

Looker became the place Walt Disney uses to keep critical services recoverable across regions instead of a single room of servers.

Red Hat@Walt Disney

A Red Hat Insights rollout at Walt Disney took applied AI delivery out of inboxes and into a named queue.

Check Point@Walt Disney

Communication Services teams at Walt Disney treat Check Point as the working layer for cloud security review.

Datadog@Walt Disney

Infrastructure Monitoring became the place Walt Disney uses to see traces and errors in one place when a service slows down.

SentinelOne@Walt Disney

Communication Services teams at Walt Disney treat SentinelOne as the working layer for cloud security review.

CrowdStrike@Warner Bros Discovery

Falcon Cloud Security sits in the daily path at Warner Bros Discovery, especially for cloud security engineers.

Fortinet@Warner Bros Discovery

IAM and helpdesk at Warner Bros Discovery review access control in FortiEDR rather than in personal files.

Splunk@Warner Bros Discovery

Warner Bros Discovery folded Splunk Enterprise Security into incident response so on-call engineers share one view of log investigation.

Palo Alto Networks@Warner Bros Discovery

Warner Bros Discovery folded Prisma Cloud into security operations so SOC analysts share one view of endpoint detection.

Coupa@Warner Bros Discovery

Communication Services teams at Warner Bros Discovery treat Coupa as the working layer for source to pay.

Google Cloud@Warner Bros Discovery

Warner Bros Discovery uses Google Kubernetes Engine to host production systems on a shared, governed cloud foundation.