Story
Okta
VerizonVerizon Brings Access Control onto Okta
Verizon, a communication services organization in the United States, uses Okta Privileged Access from Okta to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Capability | Identity operations stays visible to adjacent teams through Okta Privileged Access |
| Capability | IAM and helpdesk work from the same Okta Privileged Access record for access control |
| Capability | Access control can be reviewed without waiting on a personal export |
Story
Communication Services work at Verizon spans more than one site, even when headquarters sits in the United States. Access control was splitting across regional habits. IAM and helpdesk asked for a shared way to run identity operations without freezing local judgment.
Okta (Okta Privileged Access) is what they standardized on. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. Verizon uses it as the system of record for access control, with IAM and helpdesk as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
