Customer
WhatsApp is a communication services organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All WhatsApp customer value stories
Datadog@WhatsApp
WhatsApp folded Datadog APM into incident management so on-call rotations share one view of on-call response.
Cloudflare@WhatsApp
A Cloudflare Workers rollout at WhatsApp took application delivery out of inboxes and into a named queue.
ServiceNow@WhatsApp
WhatsApp runs shared services on ServiceNow so ownership is obvious when work stalls.
Canva@WhatsApp
WhatsApp standardized content production on Canva instead of keeping parallel copies.
Fortinet@WhatsApp
IAM and helpdesk at WhatsApp review access control in FortiSASE rather than in personal files.
UiPath@WhatsApp
Operations analysts at WhatsApp review repetitive desktop work in UiPath Platform rather than in personal files.
Qualtrics@WhatsApp
Qualtrics is how WhatsApp keeps content production visible to people who have to act on it.