Story
Datadog
WhatsAppDatadog Supports Incident Management at WhatsApp
WhatsApp, a communication services organization in the United States, uses Datadog APM from Datadog to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Datadog APM is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
WhatsApp is based in the United States and runs communication services operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on Datadog, with Datadog APM as the product on-call rotations actually open. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. For WhatsApp, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
