Story
New Relic
UniqloUniqlo Runs Production Support with New Relic
Uniqlo, a consumer discretionary organization in Japan, uses New Relic AI from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through New Relic AI |
| Capability | SREs and developers work from the same New Relic AI record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Uniqlo did not need another dashboard that nobody opened. It needed production support to move. In Japan, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
New Relic AI from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
Uniqlo can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
