Story
New Relic
PlaidPlaid Standardizes Log Investigation on New Relic
Plaid, a financials organization in the United States, uses New Relic IAST from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic IAST is the governed place on-call engineers use for incident response |
Story
Plaid is based in the United States and runs financials operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on New Relic, with New Relic IAST as the product on-call engineers actually open. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. For Plaid, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
