Story
New Relic
Perkins and WillPerkins and Will Adopts New Relic for Production Support
Perkins and Will, an industrials organization in the United States, uses NRQL from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through NRQL |
| Capability | SREs and developers work from the same NRQL record for application health |
Story
Inside Perkins and Will, production support used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Perkins and Will uses NRQL from New Relic as the working layer for application health. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Perkins and Will gets from New Relic is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
