Story
New Relic
Imperial OilNew Relic Supports Production Support at Imperial Oil
Imperial Oil, an energy organization in Canada, uses New Relic APM from New Relic to support production support for SREs and developers.
New Relic APM became the place Imperial Oil uses to see traces and errors in one place when a service slows down.
“From Canada, energy teams still had to serve customers and internal partners who expected a straight answer.”
“New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through New Relic APM |
| Capability | SREs and developers work from the same New Relic APM record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Imperial Oil grew application health faster than the local tools around it. From Canada, energy teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out New Relic APM put production support on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Imperial Oil keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
